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Mac OS Sequoia is arriving. Is DropBox ready?
Hi everyone, who remembers the chaos that happened last year with the Mac OS Sonoma update and all the issues we had with DropBox? There was a particular version that caused syncing to go haywire. I remember it all too well, as it took us almost a month to figure out how to fix the problem.
What will happen with Mac OS Sequoia? I admit, I'm quite anxious and would appreciate some reassurance from the DropBox team.
Thanks.
There is an update, see https://help.dropbox.com/installs/macos-support-for-expected-changes.
If you still have trouble, disable the firewall. https://9to5mac.com/2024/09/19/security-bite-macos-sequoias-filewall-is-disrupting-security-tools-and-more/ says most users should not enable the firewall:
"Details are sparse at the moment, but a possible source of the issues is Sequoia’s current firewall. This is useful for managing connections on untrusted networks. If you’re an everyday user and not a security nut or part of an enterprise team, your firewall is likely already off. This is the default on Mac, as most users are on trusted networks anyway (Apple’s way of balancing usability and security)."
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I have a company-issued Macbook and am unable to make changes to our Firewall settings. Surely this isn't the only fix 😤
- DBX_Pedro
Community Manager
Hi mspink ,
Thanks for reaching out. Keep in mind that company issued Laptops in general might be limited to the restrictions set by them.
Can you please try instead the following steps:
- Go to the top left corner of the screen
- click on the apple
- System Settings
- Network
- Firewall
- Options from the Firewall
- Untick block all incoming connections
- Then allow incoming connections from Dropbox
Can you please test and get back to us?
Hi, the settings on the laptop won't allow me to make changes to the firewall.
Hi, I have a similar issue. I have two company Macs and both are not able to sync files. They both can start the desktop application (even though it takes longer than it usually did), but files don't sync. The interface appears to be syncing (i.e. "syncing 12 files"), but nothing really happens. Surprisingly, the firewall (which I cannot change) has Dropbox with "Allow incoming connection". Somehow, the connection is still blocked.
I've tried re-installing a couple of times but this didn't solve the problem.- DBX_Pedro
Hi Joelo ,
Thanks for reaching out to us regarding this important issue.
In order to circumvent the firewall blocking the app we can do the following:
- Look for search bar
- Then type terminal
- When the terminal windows opens:
- Type the following command
sudo /usr/libexec/ApplicationFirewall/socketfilterfw --add /Applications/Dropbox.app
It will ask you for the password of the Mac next
After this is done the firewall issue should be resolved.
Are you able to perform this operation ?
DBX_Pedro, as I stated before, I'm not able to perform this operation because this is computer is managed by my IT department (who also tried to go around the firewall using thee command and failed, got the same result). It is obvious the issue is with Sequoia and v208.4.5824 not being compatible in some way. I hope an update is released soon.
- DBX_Pedro
Hi Joelo ,
Thanks for getting back to us.
There is another option for you to ask the IT , these are the steps :
Go to the top left corner
press the Apple Logo
System Settings
Network
Firewall
Options from the Firewall
Untick block all incoming connections
Then allow incoming connections from Dropbox
Can you please ask them to try the above?
