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Forum Discussion
rovf
3 years agoExplorer | Level 4
MacOS: No "Dropbox" in the "Location" settings of Finder
I have updated Dropbox on MacOS (12.6.5), and I have learned that I should know be able to see "Dropbox" in Finder on the left hand pane under 'Locations'. However there is no such entry; 'Locations'...
- 3 years ago
Hey rovf, thanks for letting us know about this.
Can you please hover your mouse over the Dropbox icon in your menu bar, to see the sync status and the version of the app?
Also, if you go to ~/Library/CloudStorage, are you able to find the Dropbox folder?
Let me know and we'll go from there.
Buel
12 months agoExplorer | Level 3
This was resolved for me, but the solution wasn't posted to the thread because I eventually communicated with support via email. The ticket number is 23278843 and the solution follows. BTW, it happened again after updating to OS 15.1.1 and was resolved with steps 1-2 below.
1. Reinstall Dropbox
2. Restart
3. Confirm Dropbox folder is in the proper location (see below).
4. If not, follow instructions below to run a script that moves the folder and creates an alias.
Hi Dan,
Thanks for contacting the Dropbox Advanced Support team, my name is Ned and I'll be assisting you today, taking over for my colleague Ben,
I appreciate your response and further confirmation, based on your response, I suspect we may still have some issues remaining on your side, as although it may appear to be working now, the folder should be moved to ~/Library/CloudStorage per: https://help.dropbox.com/installs/macos-support-for-expected-changes
I wonder if you can follow these steps ;
- Open your Terminal application.
- The Terminal pathway on updated macOS computers is /Applications/Terminal.app
Note: If you canât find the Terminal app, check the Utilities folder.
- The Terminal pathway on updated macOS computers is /Applications/Terminal.app
Firstly run this command: fileproviderctl domain list
Providing the resulting output in your response.
Secondly, Open a new Terminal window, and run the following command; pluginkit -mDvA -p com.apple.fileprovider-nonui
Once again providing the output for this command once complete,
I look forward to your response and confirmation,
Regards,
Ned
Hannah
Dropbox Community Moderator
12 months agoThanks for the update on this, Buel, I'm glad that our support team was able to help you resolve this issue.
Can you try Ned's solution here, LaiPeng, to see if that helps you as well?
- LaiPeng12 months agoNew member | Level 1
As mentioned, I've tried uninstalling (and restart) followed by delete all dropbox system folders using Terminal (except the document folder itself), double checked nothing is there then advanced reinstall. Done that like 3 to 4 times. I lost count. Nothing works.
Unfortunately my personal dropbox is online only. I don't seem to be able to back up the files. And... since Dropbox is not on the menu bar, I have no clue how to change the settings! All the instructions I saw requires the dropbox on the menu bar next to the wifi icon. Am I missing something?- Jay12 months ago
Dropbox Community Moderator
Hi LaiPeng, thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.
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