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rovf's avatar
rovf
Explorer | Level 4
3 years ago
Solved

MacOS: No "Dropbox" in the "Location" settings of Finder

I have updated Dropbox on MacOS (12.6.5), and I have learned that I should know be able to see "Dropbox" in Finder on the left hand pane under 'Locations'. However there is no such entry; 'Locations'...
desktop
Install
Mac
Setting up the apps
  • Hannah's avatar
    Hannah
    3 years ago

    Hey rovf, thanks for letting us know about this.

     

    Can you please hover your mouse over the Dropbox icon in your menu bar, to see the sync status and the version of the app?

     

    Also, if you go to ~/Library/CloudStorage, are you able to find the Dropbox folder?

     

    Let me know and we'll go from there.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

Thanks for the update on this, Buel, I'm glad that our support team was able to help you resolve this issue.

Can you try Ned's solution here, LaiPeng, to see if that helps you as well?

LaiPeng's avatar
LaiPeng
New member | Level 1
12 months ago

As mentioned, I've tried uninstalling (and restart) followed by delete all dropbox system folders using Terminal (except the document folder itself), double checked nothing is there then advanced reinstall.  Done that like 3 to 4 times.  I lost count.  Nothing works.  

Unfortunately my personal dropbox is online only.  I don't seem to be able to back up the files.  And... since Dropbox is not on the menu bar, I have no clue how to change the settings!  All the instructions I saw requires the dropbox on the menu bar next to the wifi icon.  Am I missing something?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Hi LaiPeng, thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

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