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PaulSon's avatar
PaulSon
Helpful | Level 6
3 years ago

MacOS Sonoma 14.1 constant high CPU by process DropboxFileProvider

I'm using the latest version of Dropbox (v186.4.2607) on my MacBook Pro (2,4 GHz 8-Core Intel Core i9) that is running macOS Sonoma 14.1.
Lately I've noticed that Dropbox is having a high cpu (150 - 200%) almost all of the time. Dropbox is always syncing although nothing is synced because all is already synced.

The menubar icon always shows the sync icon and never the ready icon anymore.

This is very unpleasant and the MacBook Pro is now always very warm/hot with temperatures from 85 to 100 ºC and that is not how it should be.
Is there a solution for this issue?

desktop
Dropbox Plus
Mac

27 Replies

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Sorry to hear the issue persists, Tevald. Have you taken a look at all the possible reasons that may be causing this here? 

     

    Let me know if anything seems to apply for you.

  • Tevald's avatar
    Tevald
    Explorer | Level 4
    3 years ago

    Nope - none apply - and mind the fact that I have been running Dropbox problem free for years on this mac and with Sonoma since it came out - the problem only started yesterday. 

    Please help a brother out here! 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for checking, Tevald. Can we log a ticket for you, and email you to this address? 

     

    This way, we can see details of your Dropbox account, and investigate the issue.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Tevald, please check your email address, and reply back to my message. We’ll take it from there.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey VitaliRadchankau, sorry to hear that.

     

    Which version of the Dropbox app are you using and what's the sync status of the app?

     

    You can hover over your Dropbox icon for this info.

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