MacOS Ventura 13.0.1 - Constantly Asking to get Started with Update

Hi,

My problem (same as this ones) was referred to Dropbox support, there were a number of things I tried with the support person.

I then got some higher priority items to work on so I haven't been able to get back to the resolution with the support person.

All the things we were trying seemed to be permission related.

I suggest that yours get refferrered to Support to look at, I don't have the time to waste anymore.

It seems to be a Mac OS Ventura problem, because my iMac Late 2012 is NOT having the same problem

Thanks ... 

How do I get this kicked up the food chain?

Bill

Hey tucsonbil, thanks for keeping us updated on your case.

Do you mind if we reach out to you via email, so we can take a closer look?

Please do!

Thank you ...

Bill Arnold

[removed per Community Guidelines]

Hey tucsonbil! Sorry for jumping in. 

I just opened a ticket for you. When you get a chance, please reply back to it, and we’ll check this further.

I have this same problem. Ever since I updated to Ventura 13.3.1, Dropbox just shows "Starting ..." and the drive keeps spinning until (hours later) I get tired of it and quit Dropbox. When it's showing "starting …" other apps won't run, presumably because I have ALL my files in Dropbox.

I have restarted the computer a couple of times, uninstalled Dropbox and re-installed, all with no effect.

I'm on a MacBookPro 13-inch, 2020, 4 ports.

Would really appreciate some help. I can't work!

Thank you.

Hi ProfP1313, welcome to our Community!

Now, let's jump straight into this, and check a few things. Can you check the app's precise syncing status, along with the version you're using, and let me know more? You can find the version by hovering your mouse over the little Dropbox icon, on your menu bar, next to your WiFi.

Also, how long is the app stuck in this starting limbo?

Let me know more, and we'll take it from there! 

Hey Oshioyi, do you mean that the notification to update your Dropbox app to the new Dropbox for macOS never goes away, even though you've gone through with the update?

Or are you having a different issue?

Hi Oshioyi,

We’d like to check what’s going on here, would you mind if we reached out to the email associated with your community profile to look into this further?

Thank you!

Emmet

Hi

I've managed to get it working after multiple attempts.

Hi

Can I ask what version of Mac OS you are running

I have been having problems with Mac OS Ventura 13.3.1

My iMac at home which is a fair bit older, has no problems it is the MacBook Pro 15" 2019 that is having the problems

Thanks

Les

Same issue here on a brand new Mac Studio. "Dropbox for macOS on File Provider is now ready." Currently at v177.4.5399. I've run through the process a few times and upon starting Dropbox, it tells me again that I should update.

Hey jackmoffett, sorry to hear abut this.

May we reach out via email to have a further look internally? 

You can reach out via email

But I have had Dropbox support look and provide suggestions and me run a number of things none of which worked

Yes, you may.

Hi Lesbo2 & jackmoffett, I just sent you an email, I'll see you there!

Can i get help too... Loop with notification is always appearing even procedure is finished couple of times.

ogitive, can you let me know what's the exact OS version of your computer, for starters?

Thanks!

Hi

Mac OS Ventura 13.4.1 (22F82)

Ventura 13.4.1 (22F82)

Hi Lesbo1, I just sent you an email, I'll see you there! 

Hi All,

My Problem has been solved by Ned

This is the reference ticket number, the solution is customised for the individual user because there needs to be specific commands that need to be executed using sudo with specific folder names

Ticket #22401840: Dropbox Community Support - Follow Up

Thank you all

I cant see this ticket, can you plase copy paste SUDO command here in conversation or make screenshot? Thank you in advance @lesbo1

Please note -

(1) Change where there is /UserName/ to match the user name that is logged into the Mac

(2) Also .dropbox-two maybe different path, the information came from the error text file that I sent to support

Below is from Support

To ensure that the software is working correctly, I’d like you to do a complete reinstall to try to fix the problem. This will not affect or remove the files in your Dropbox folder.
 
Please save and quit all programs accessing files in the Dropbox folder, and then follow these instructions:
 
Note: Please be sure to take note or take a screenshot of any Selective Sync settings you may have applied as well as the location of your Dropbox folder (if not in the default location) prior to re-installing, as you will need to match these settings upon re-install.
 
1) Stop Dropbox (If needed):
 

•          Click the Dropbox icon in the menu bar at the top of your screen
•          Click on your profile picture or initials to the right of the search bar and select 'Quit Dropbox'

 
2) Download the newest version:
 
https://www.dropbox.com/downloading
 
3) Open your Terminal app (Located at /Applications/Utilities/Terminal)
 
4) Copy and paste the following lines into the Terminal, ONE AT A TIME, and press ENTER after each one. PLEASE make sure you copy and paste these commands (don't type them by hand), as getting them wrong could cause some harm. You'll be prompted for your computer's admin password (not your Dropbox password) after entering the first command. Keep in mind that the password field in the terminal will remain blank as you type your password. After you type it, just press ENTER. You'll know that these instructions complete normally once the initial line of text (called prompt) comes up again:
 
sudo chown "$USER" "$HOME"
 
sudo chown -R "$USER" "/Users/UserName/.dropbox-two/Dropbox"
 
sudo chmod -R u+rw "/Users/UserName/.dropbox-two/Dropbox"
 
sudo mv ~/.dropbox ~/.Trash/dropbox.old
 
sudo chmod -N ~
 
sudo mv /Library/DropboxHelperTools ~/DropboxHelperTools.old
 
Please note that once the prompt displays, the instruction completed the requested task and is ready for the next command. If the command returns an error or does not respond after an hour, you may want to try restarting your computer and try these steps again.
 
5) Delete the Dropbox application from the Applications folder. You may need to provide your computer password in order to perform this action.
 
6) Open the .dmg file from step # 2 and double click the Dropbox icon to install Dropbox.
 
7) When Dropbox has finished installing, during the initial setup and sign in process, apply any Selective Sync settings you may have had prior to the reinstall and select the Dropbox folder location (if not in the default location).
 
IMPORTANT NOTE: Because this process removes the previous settings and configuration, if you wish to avoid re-downloading your Dropbox content, you will need to manually choose the location for Dropbox to sync to, otherwise you will create a new Dropbox folder which will start to download your content again.
 
To select your already established folder on your drive, after signing in and choosing which folders to sync, and before you click on "Open my Dropbox folder", you should see an "Advanced Settings" link, click on this.
 
Then you can choose the parent folder of the already established Dropbox folder. For example, if you have your Dropbox folder in the path "/Volumes/DifferentPlace/Dropbox (Team)" you'll want to select the folder "/Volumes/DifferentPlace/".
 
At the end of this process, after clicking "Open my Dropbox folder", it might take some time to re-index the files and sync any pending changes.