Microsoft Word file (.docx) Online will not open in Edge and chrome on Dropbox on my windows

Note: I can open it with google docs but not with word for the web

Hi YousifGarabet; welcome to our Community and happy Monday!

Can you please check if you get the same results after clearing your browser's cache, on another browser or an incognito window with no extensions or plugins running? 

If this persists, could you let me know which app is your default one for opening this kind of files as shown within your account's Connected Apps tab online? 

Thanks a bunch! 

Dear Walter I tried all what you said but with no luck, there is still same issue 

Thanks for the update Yousif! 

Can you let me know how exactly are you accessing this file and if this happens for only this specific file or others as well? 

Dear Walter thanks for your response 

Any word files uploaded on my dropbox drive(online) are not opening with Word for web but when I open them with google docs it works fine

Hey YousifGarabet, thanks for the additional information! 

Out of curiosity, do you see the relevant app being listed under your Connected Apps on the website?

If you do see it, have you tried disconnecting and reconnecting it again? 

Let us know how it goes, cheers!

Dear Lusil I only have Word for web and google docs 

That's great to hear, YousifGarabet!

If anything else comes up in the future, don't hesitate to get back to us. 

In the meantime, I hope you have a lovely day ahead!

Thank you so much Lusil 
I realized that the issue was my VPN software because after I updated it, then it works fine