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whoisthatpanda's avatar
whoisthatpanda
New member | Level 2
16 hours ago

My desktop app on macOS Tahoe won't start/open.

Device (MacBook Air, M3, 2024) Operating System/Browser (if using the web) (macOS Tahoe v.26.3) Dropbox App Version (if using the app) (unclear - can not get the app to truly open, desp...
desktop
Error Messages
Mac
sync
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
14 hours ago

Hi whoisthatpanda! I’m sorry to hear about your issue. 

I’m guessing you’ve restarted your device in the meantime, but it didn’t make any difference, correct?

If yes, I’d like a full screenshot of the error message that you’re getting stating that the Dropbox app is currently open. 

Other than that, I'd like you to open your Activity Monitor and let me know if Dropbox appears to be running on your computer at the moment.

Let me know, once you have more info to share.

  • whoisthatpanda's avatar
    whoisthatpanda
    New member | Level 2
    13 hours ago

    Hey Nancy, thanks for checking in. Yes, I've done the basics (re: restarted, etc.), and am in the same boat. 

    Here is the screenshot of the error message: 

    I also opened Activity Monitor, and searched for Dropbox. Here is what that looks like: 

     

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      11 hours ago

      Hey whoisthatpandam thanks for the screenshots! 

      Since you have launched 'Activity Monitor', can you also select and close any items that refer to Dropbox? Please click on the line that references the process to select it and then click on the 'X' at the top left corner of the screen.

      After you've done so, please try to follow the normal uninstall instructions.

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