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whoisthatpanda's avatar
whoisthatpanda
New member | Level 2
16 hours ago

My desktop app on macOS Tahoe won't start/open.

Device (MacBook Air, M3, 2024) Operating System/Browser (if using the web) (macOS Tahoe v.26.3) Dropbox App Version (if using the app) (unclear - can not get the app to truly open, desp...
desktop
Error Messages
Mac
sync
whoisthatpanda's avatar
whoisthatpanda
New member | Level 2
13 hours ago

Hey Nancy, thanks for checking in. Yes, I've done the basics (re: restarted, etc.), and am in the same boat. 

Here is the screenshot of the error message: 

I also opened Activity Monitor, and searched for Dropbox. Here is what that looks like: 

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 hours ago

Hey whoisthatpandam thanks for the screenshots! 

Since you have launched 'Activity Monitor', can you also select and close any items that refer to Dropbox? Please click on the line that references the process to select it and then click on the 'X' at the top left corner of the screen.

After you've done so, please try to follow the normal uninstall instructions.

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