Forum Discussion

valerostudio's avatar
valerostudio
Explorer | Level 3
2 years ago

My Dropbox app doesn't connect to the internet on Windows 11

I am having the issue that I have seen reported here many time. The DropBox app (in Windows 11) will not connect to the internet. I have had our IT director look to see if our firewall is blocking th...
desktop
Error Messages
windows
valerostudio's avatar
valerostudio
Explorer | Level 3
2 years ago

Version 200.4.7134

I had the IT manager check the firewall settings, it was not blocking DropBox. 

I saw some postings where solutions were to reinstall, change proxy settings, and running the command netsh winsock reset catalog. None of these worked for me.

When I restart my machine, DropBox says "no internet connection" when I click the icon in the tray, this log in screen just keeps spinning.

 

 

 

 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi valerostudio, can you try quitting the app, then quitting all other open apps and services, including security software, and then restarting the Dropbox app to see if this helps.

  • valerostudio's avatar
    valerostudio
    Explorer | Level 3
    2 years ago

    I quit everything I could quit without killing Windows, restarted the app and I get this

     

    • valerostudio's avatar
      valerostudio
      Explorer | Level 3
      2 years ago

      No other applications are having issues connecting to the internet, just Dropbox gives me this error.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      It does sound like something is still preventing the Dropbox desktop application from accessing the internet. 

       

      I'd recommend checking again with the IT team to see if all these domains have been whitelisted.

      • valerostudio's avatar
        valerostudio
        Explorer | Level 3
        2 years ago

        I will ask IT and report back. Thank you all, I appreciate the help!

         

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