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EricTabet's avatar
EricTabet
New member | Level 1
2 years ago

My Dropbox app is stuck at "Connecting" and I can't use compatibility mode either.

Hello,

I have seen numerous/old threads on this "Unable to connect to internet" issue when launching the DropBox client but still no luck after multiple attempts.

I use Windows 10 and everything connecting fine to internet.
Of course I tried disabling VPN/Firewall and multiple uninstall/reboot/reinstall and nothing helps. I use latest version 211.4.6008 and even tried installing old ones (210.5.4894 and 197.4.7629) and this didn't help either

Long time ago, I had this issue and I was told to run DropBox in compatibility mode.
This was fine until recently when DropBox said that I couldn't do that anymore and as soon as compatibility mode is turned off, then I can't connect anymore.

If I turn on compatibility mode, it connects fine, sync all files and then suddenly tells me that I can no longer run in compatibility mode and I have no other solution than to turn off compatibility mode and then it is no longer able to connect (stuck on "Connecting..."). 

Maybe this has something to do with SSL/TLS, I tried sniffing the traffic, enable disable IP v6/v4, tried on wifi vs. ethernet, and so on. Still nothing.

So how can I use Dropbox on my Windows 10 machine?
Is there any setting/registry entry/troubleshooting tool you can suggest?
Please help. Thanks.

Eric

desktop
Error Messages
windows

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  • mitgeek's avatar
    mitgeek
    New member | Level 2
    12 months ago

    I'm noticing that the Offline installer v210.5.4894 and today I tried offline Installer v211.5.32 both work in compatibilty mode until the darn app auto updates itself to current version then becomes stuck in the Starting up mode.  

    Dropbox support - please help us with a version that does not have autoUpdate so we can live our lives until the support team figures this out.  

  • EricTabet's avatar
    EricTabet
    New member | Level 1
    11 months ago

    No. Support has still *not* resolved the issue.

    They keep asking me for more info/attempts which I already provided in this post.

    Very disappointing to not being able to use Dropbox on a simple Windows 11 machine.

  • EricTabet's avatar
    EricTabet
    New member | Level 1
    11 months ago

    Two months later, still no solution or follow-up from my support ticket.

    I just received today a notification from Dropbox to install the client. Just tried and nothing changed. Still says "Unable to connect to Internet".

    All other tools (and drive/sync solutions such as OneDrive, iCloud, Google Drive, etc.) are working fine. Just not Dropbox.

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