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IoanaH's avatar
IoanaH
New member | Level 2
3 hours ago

My Dropbox app keeps syncing and it's slowing down my computer

Application Affected Dropbox  Device Dell Precision Operating System/Browser (if using the web) Windows 11 My dropbox started syncing in the morning and 12 hours later it still does. Also the ...
desktop
sync
windows
IoanaH's avatar
IoanaH
New member | Level 2
2 hours ago

Now it started again. It looked like a few folders were ok (with green check mark) but they are again having the syncing mark and when I hoover over the dropbox mark it is now downloading ~ 48000 files. Please let me know what I can do. I am so terrified about losing all the files and the folders beacause the 3d work depends very much on the specific path they have and I need to keep the folders as they are.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    15 minutes ago

    Thanks for the additional info, Ioana.

    I completely understand your concern about your files, but we'll try our best to figure this out.

    Can you let me know if you remember if something happened before this started happening this morning?

    For example, was there some kind of update on the Dropbox app or on your OS?

    Also, what is the location of your Dropbox folder? Is it in an internal or an external drive?

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