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hypnocoach's avatar
hypnocoach
Helpful | Level 5
9 years ago
Solved

My public links are no longer working

All my public links are suddenly not working. I noticed that the previously copied link URL that I've given to people to access the file had "https://dl.dropboxusercontent.com" as the first part of t...
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  • Jane's avatar
    Jane
    9 years ago

    Hey hypnocoach, 

     

    Thanks for getting in touch here!

     

    Please note that public links will no longer function as of March 15, 2017 for Basic users and on September 1, 2017 for Plus and Dropbox for Business users. You can find more information here: https://www.dropbox.com/help/16.

     

    Hope this helps you clarify! If there's anything else you need to ask, please let me know. 

     

    Kind regards, 

    JaneA

Rich's avatar
Rich
Icon for Super User II rankSuper User II
9 years ago
malphadour wrote:

Dropbox allowed us to simply share files with customers

And you still can, using a Share Link, which replaced the Public folder functionality in 2012.

 

We will not be paying you a penny until the direct link functionality is returned!!!

The ability to directly link to a file was not removed. You can do that with a Share Link buy simply changing the parameter at the end of the link.

billmoree's avatar
billmoree
New member | Level 2
9 years ago
I love Dropbox and it is critical to my business.

But you keep writing "Share Link, which replaced the Public folder functionality in 2012 (with emphasis)."

Maybe it "replaced" Public Folders in your mind, but if people aren't using "Shared Links" (whatever that is) and we've been using Public folders this whole time, then they haven't really replaced anything, have they.

If you could explain WHY you are removing Public folders, I can get my head around this. I have been a Pro or Premium user (with Ratpack) since 2011, and Public folders is the only Dropbox function that I use. THAT is what Dropbox is in my mind.
I think that you may have gotten out ahead of your customers here, and haven't communicated what and why you are doing this.

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