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New message notifications will not go away
I have several “unread” messages from Dropbox which when opened or marked as read the “2” displayed above the icon will not go away. The marked as read button does nothing and there appears to be no way to delete the messages ? Using app on new iPad Pro.
- I ended up removing App from iPhone and reloaded it. Bit of a faff but worked
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- I’ve rebooted device, app, cleared cache. I have latest version. Problem still there. It’s changed to 4 unread now as another alert appeared.
Anything else to try. ? - There is no update available in App Store.
The same issue continues to exist regardless of your suggestions. Please advise ?
- I have this same problem.
- I ended up removing App from iPhone and reloaded it. Bit of a faff but worked
I have the same issue on iPad. It says I have 2 notifications. There are actually 5 unread messages. I can try marking them as read and it does nothing. I can open each and every one and it does nothing. I can reboot and it does nothing. I can remove the app and reinstall it and it does nothing. This is clearly a software issue and Dropbox need to rectify it as soon as possible.
- Same as on my iPhone but they went when I reloaded . Yes sounds like a software issue
- Walter
Dropbox Community Moderator
Hi all, thanks for flagging this with us.
For anyone who's still affected, could you completely uninstall the Dropbox app from your device and re-install it anew?
Let us know of any updates!
- I logged out then logged back in. The errant alerts disappeared. I did not uninstall Dropbox. While the latter may work the easier former may work for you.
