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Jennifer G.29's avatar
Jennifer G.29
Helpful | Level 6
5 years ago

No dialog box when connecting external HD?

I want to back up my external HD to my Dropbox account.   What should happen: When I connect the external drive, I should get a popup that asks if I want to back up the external drive, I select i...
Computer Backup
desktop
Setting up the apps
sync
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hi xuser06, could you check for a .dbxignore and .dropbox.device, which are in the root folder of your external drive, and delete them?

Afterwards, disconnect the drive and reconnect it.

@Jennifer G.29, try comparing the size of the external drive folder on the Dropbox site with the external drive via Explorer/Finder.
Jennifer G.29's avatar
Jennifer G.29
Helpful | Level 6
4 years ago
Jay, I did that. That’s how I know the size of the data to be backed up on Dropbox and how I know the two are different, by a lot.

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