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Jennifer G.29's avatar
Jennifer G.29
Helpful | Level 6
5 years ago

No dialog box when connecting external HD?

I want to back up my external HD to my Dropbox account.   What should happen: When I connect the external drive, I should get a popup that asks if I want to back up the external drive, I select i...
Computer Backup
desktop
Setting up the apps
sync
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hi xuser06, could you check for a .dbxignore and .dropbox.device, which are in the root folder of your external drive, and delete them?

Afterwards, disconnect the drive and reconnect it.

@Jennifer G.29, try comparing the size of the external drive folder on the Dropbox site with the external drive via Explorer/Finder.
xuser06's avatar
xuser06
Helpful | Level 6
4 years ago

Hey @Jay,

 

I'm trying this over with a new drive, and getting similar results.

I can see via another application that there is an "/volumes/drive_name/.dbxignore" file on the drive.

You mentioned to delete this.

I do not know how to do that on an external hard drive (Western Digital My Passport drive), but would like to in order to push this forward.

Can you (or anyone else for that matter) please inform?

I have searched around for this instructions already and can't find anything concrete.

I'm using a macbook pro with OSx Catalina.

 

Any help would be appreciated.

Thanks.

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