Forum Discussion

LisbonMile's avatar
LisbonMile
Helpful | Level 5
10 years ago
Solved

No Internet Connection on macOS Sierra

I've used Dropbox successfully on my MacBook Pro until recently, when I had problems and re-intalled the app. I've tried several times to reinstall it, but every time I get the message "No Internet C...
desktop
Setting up the apps
sync
  • LisbonMile's avatar
    LisbonMile
    10 years ago

    Actually, DropBox was installed, but grayed out in the top taskbar. It was just stuck on 'connecting...', and I was able to open Settings > Preferences > Network, and change the Proxy Setting from 'Auto-detect' to 'No proxy'. Not sure how it had got set to Auto-detect, but changing it solved the problem and it's now working fine, thank you. 

LisbonMile's avatar
LisbonMile
Helpful | Level 5
10 years ago
Problem solved - I managed to sort it out OK. No further help needed.
Mark's avatar
Mark
Icon for Super User II rankSuper User II
10 years ago
To help others I dont suppose you'd mind telling us how you fixed it would you?
  • LisbonMile's avatar
    LisbonMile
    Helpful | Level 5
    10 years ago

    Actually, DropBox was installed, but grayed out in the top taskbar. It was just stuck on 'connecting...', and I was able to open Settings > Preferences > Network, and change the Proxy Setting from 'Auto-detect' to 'No proxy'. Not sure how it had got set to Auto-detect, but changing it solved the problem and it's now working fine, thank you. 

    • bettermax's avatar
      bettermax
      New member | Level 2
      9 years ago
      I tried your method and changed the proxy preference to no proxy. But it still doesn't work. Did you set it in dropbox preference or mac network preference? Cheers.
      • LisbonMile's avatar
        LisbonMile
        Helpful | Level 5
        9 years ago

        Hi , I really can't remember, and right now I'm in Far North Queensland, which is pretty remote, and just getting a bit of Wifi on my iPad is an achievement! 

         

        What at I did do was delete and completely reinstall the Dropbox app, but where I did the proxy thing I cannot recall. Maybe need a bit of trial and error? When I get back to civilisation and Mac territory, I'll try and find out and let you know.

         

        Good luck!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!