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FabioMSoares's avatar
FabioMSoares
New member | Level 1
3 months ago
Solved

'No Internet Connection. Your computer is offline' on the desktop app in Windows 10

Hello I see this issue is recurring here. Now I am facing this annoying situation. Tried everything people usually tell me to do:  1-Turned off Antivirus; 2-Reset DNS and Network Interfaces; 3- R...
desktop
Error Messages
Windows
  • mofabio's avatar
    mofabio
    3 months ago

    Hi Walter,

    today i have to reinstall the PC for other reasons and now dropbox works
    Thanks for your support

mofabio's avatar
mofabio
New member | Level 1
3 months ago

I've the same problem, Is there a place where logs are stored?

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hey mofabio - sorry to hear about this.

    Can you clarify your computer's exact OS version and the status and version of your Dropbox desktop app as shown in your system tray?

    Also, have you ensured that this is not caused by an antivirus, a firewall  or even a VPN/proxy setting? 

    • mofabio's avatar
      mofabio
      New member | Level 1
      3 months ago

      PC with windows 11, dropbox version 217.4.4417. I think there is not a problem of firewall or antivirus, I have tried different internet connections from which with other PCs Dropbox works

       

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