Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

FabioMSoares's avatar
FabioMSoares
New member | Level 1
10 months ago
Solved

'No Internet Connection. Your computer is offline' on the desktop app in Windows 10

Hello I see this issue is recurring here. Now I am facing this annoying situation. Tried everything people usually tell me to do:  1-Turned off Antivirus; 2-Reset DNS and Network Interfaces; 3- R...
desktop
Error Messages
windows
  • mofabio's avatar
    mofabio
    10 months ago

    Hi Walter,

    today i have to reinstall the PC for other reasons and now dropbox works
    Thanks for your support

mofabio's avatar
mofabio
New member | Level 1
10 months ago

I've the same problem, Is there a place where logs are stored?

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hey mofabio - sorry to hear about this.

Can you clarify your computer's exact OS version and the status and version of your Dropbox desktop app as shown in your system tray?

Also, have you ensured that this is not caused by an antivirus, a firewall  or even a VPN/proxy setting? 

  • mofabio's avatar
    mofabio
    New member | Level 1
    10 months ago

    PC with windows 11, dropbox version 217.4.4417. I think there is not a problem of firewall or antivirus, I have tried different internet connections from which with other PCs Dropbox works

     

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      10 months ago

      Have you tried reinstalling the app since you first noticed this mofabio?

      If you did and this persists, you can also attempt a clean, advanced reinstall too. 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!