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Forum Discussion
FabioMSoares
3 months agoNew member | Level 1
'No Internet Connection. Your computer is offline' on the desktop app in Windows 10
Hello
I see this issue is recurring here. Now I am facing this annoying situation. Tried everything people usually tell me to do:
1-Turned off Antivirus; 2-Reset DNS and Network Interfaces; 3- R...
- 2 months ago
Hi Walter,
today i have to reinstall the PC for other reasons and now dropbox works
Thanks for your support
Walter
Dropbox Staff
3 months agoIn that case, you can try installing the app on a new OS profile, if that's not much of a hassle for you mofabio
Otherwise, we can reach out via email to investigate further with account and device specific information.
mofabio
3 months agoNew member | Level 1
I create another account on the same computer, it tells me that the client is offline. If you can contact me by email, I'd be happy to solve the problem. Thank you
- Jay3 months ago
Dropbox Staff
Hi mofabio, it does sound like you're experiencing an issue with that specific machine.
Are you 100% certain that there isn't any security software, proxy, VPN, firewall, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
Is this a personal machine, or a company-managed device?
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