Take Your Search Game to the Next Level with Dropbox Dash  🚀✨ Curious how it works? Ask us here! 

Forum Discussion

FabioMSoares's avatar
FabioMSoares
New member | Level 1
3 months ago
Solved

'No Internet Connection. Your computer is offline' on the desktop app in Windows 10

Hello I see this issue is recurring here. Now I am facing this annoying situation. Tried everything people usually tell me to do:  1-Turned off Antivirus; 2-Reset DNS and Network Interfaces; 3- R...
desktop
Error Messages
Windows
  • mofabio's avatar
    mofabio
    3 months ago

    Hi Walter,

    today i have to reinstall the PC for other reasons and now dropbox works
    Thanks for your support

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 months ago

In that case, you can try installing the app on a new OS profile, if that's not much of a hassle for you mofabio 

Otherwise, we can reach out via email to investigate further with account and device specific information. 

mofabio's avatar
mofabio
New member | Level 1
3 months ago

I create another account on the same computer, it tells me that the client is offline. If you can contact me by email, I'd be happy to solve the problem. Thank you

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hi mofabio, it does sound like you're experiencing an issue with that specific machine. 

    Are you 100% certain that there isn't any security software, proxy, VPN, firewall, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

    Is this a personal machine, or a company-managed device?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!