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No Option to "Make Available Offline."
Honestly, this seemingly late "bringing to the forefront" (I guess you'd call it) of the whole "Online Only" vs. "Make Available Offline" thing has been more of a headache than a help, if I may offer...
Not sure if this is okay to share but in the interests of keeping everyone in this loop up to date...
Update: My Dropbox context menus are back. This solution works. Fingers crossed it stays that way!!
I have been exchanging emails with a very helpful Dropbox engineer and he has stepped me through a few options. Most didn't work. This latest one does, but it's a step back to a previous stable version of the app.
I was told that Dropbox are working on an updated version of the app that will bring back the context menus as they are aware of the problem. However, this may take a week or more. In the meantime, he suggested I roll back to an older version of the app that still works with the context menus on the latest version of Windows 11. You can find the download link to the install file here: https://www.dropbox.com/downloading?build=158.4.4564&plat=win&type=full&arch=x64
Now, a few things to note:
1. You do not need to uninstall the existing app. Just click and install this older version on top of it. It will override the existing version.2. Give it time. It takes a bit after the install to click online. Check that the older version of the app has "taken" by hovering over the Dropbox app icon and checking the app version. It should be 158.4.4564.
3. After the install is finished, Dropbox will sync and will re-index all your local files on your hard drive in the Dropbox folder. That will take a while, depending on how many files you have and how big the total storage space is. Be patient.
4. Your context menus will slowly come back online in Windows Explorer when you right-click as each file and folder finishes syncing and indexing. If you right-click and the Dropbox context menu isn't showing, it probably means it is still syncing and indexing. Again, be patient. Once that's finished, your context menus should be back for all your files and folders in Dropbox.
5. VERY IMPORTANT. You need to DISABLE the auto-update for Dropbox until the new stable version is installed (when it eventually comes out) and you stay on this version. 158.4.4564. To do that: open Task Manager (CTRL+ALT+DEL) and go to the PROCESSES tab. Scroll down to BACKGROUND PROCESSES and keep scrolling until you get to "Dropbox Update Service (32 bit)" and click on that to highlight it. Then right-click and select "End task." That will disable the auto-update TEMPORARILY.
NOTE: if you reboot your computer, the Dropbox auto-update task will enable again, so each time you reboot, you will need to disable the auto-update process. Just repeat STEP 5. There is no real way to turn it off permanently, and there's a whole Dropbox thread about it. If you want to read about it, it's here. https://www.dropboxforum.com/t5/Apps-and-Installations/How-to-disable-DropBox-Update/td-p/199292 I wouldn't recommend it anyway because you do actually want the auto update to work, and it's part of Dropbox's policy. I wouldn't mess with it anymore permanently. If you are in contact with a Dropbox engineer via email as part of this issue, they will be able to turn it off for you on their end, but you have to ask.
Good luck.
Shout out to the Dropbox engineer helping me. He was super helpful and very responsive.
That is correct - I have no Dropbox menu. Dropbox is synced. There are no issues with syncing.
I just checked again after starting up today, and I still do not have a Dropbox context menu.
Version is current stable version: 159.4.5870
Walter
Dropbox Community Moderator
Dropbox Community ModeratorThanks for clarifying that for us mroman
Could you let us know if you have tried reinstalling the desktop app lately or have you recently updated your OS?
Do you happen to have any 3rd party apps running on your device? If so, you might want to take a look at this discussion too.
Let me know if the information from the discussion I linked above helps in your case at all langshipley
Yes, I updated to Windows 11. Immediately after that, the Dropbox context menu disappeared, so the update to Windows 11 seems to be the issue.
I have not reinstalled as it will take a very long time for all my files to resync.
Hi Walter, thanks for the link, but like mrroman, the update to the latest version of Windows 11 seems to have removed the Dropbox context menus from Windows Explorer. I HAVE tried reinstalling Dropbox and am on the latest version and that makes no difference. Reinstalling the Dropbox app does NOT bring back the context menus.
I'm experiencing the same problem with Windows 11.
An update. I have tried editing the registry based on Lusil's suggestion here. https://www.dropboxforum.com/t5/Create-upload-and-share/Where-have-my-syncing-icons-gone/td-p/354022/highlight/true
The good news is my sync icons came back. The bad news is my Dropbox context menus did not even though they are now in the Top 15 spaces as suggested.
I do not know what else to do until some other suggested or solution is presented.
Thank you.
Thanks for letting me know. I suspected as much. I anticipated lots of work and time on my end, without a resolution in the end.
This is clearly a Dropbox issue - and a hope an update that reinstates the context menu comes out soon. I use the "Copy Dropbox link" several times a day. Also, the "View on Dropbox.com" link. To have to open a browser, go to Dropbox.com, and find the file there that I'm looking at in File Explorer just so I can share it with a team member -- just doesn't work.
Same. I use Dropbox as a work tool and share quite a few files and folders with team members and clients. Not being able to right-click in Windows Explorer is a pain.
- Hannah
Hey everyone, thanks so much for bringing this to our attention.
We have moved all similar reports to this thread, to keep track of the issue.
Can everyone please confirm the following:
- Is the Dropbox application "Up to date" and not still syncing?
- Are you running the latest version of the Dropbox application (current stable version is 159.4.5870)?
- Has everyone tried the steps in this thread?
- Is the Dropbox application "Up to date" and not still syncing?
YES - Are you running the latest version of the Dropbox application (current stable version is 159.4.5870)?
YES - Has everyone tried the steps in this thread?
YES
Tried everything. Literally. Still not working. But working fine on WIN10.
- Is the Dropbox application "Up to date" and not still syncing?
Yes, to all three questions that Hannah asked.
Yes to all three questions. I am seeing sync icons and have proof that Dropbox is, in fact, syncing properly. It's just the Dropbox context menu that is missing. Thank you for your help, Hannah.
- Walter
Hi all, thanks for all the additional information and clarifications you provided.
At this point, for anyone affected, would it be OK if we reach out via email to investigate a bit further?
Yes, that is fine. Happy for you to email me. I'm traveling at the moment though, so might take me a while to respond, especially if you require things like screenshots, etc.
Happening to me to, for a week now.
Windows 11. 10.0.22621. Build 22621. Updated today.
Dropbox 159.4.5870.
All syncs up to date. Can see green ticks across the board in file explorer too.
Reinstalled (advanced reinstall page doesn't even have links when you click the dropdown menus).
Have not messed about with my registry as requested (especailly as it didn't work for anyone). Not cool to ask people to mess with their registries.
Keep it all public please, no private emails. We all need to see what is going on.
Thanks.
same problem. It worked for a while, then the context menu disappeared.
My Dropbox: 160.3.4650 - Up to date
no other program in the context menu
thanks!
- Nancy
I totally understand what you mean, nickgripton.
However, if you’ve already tried a few general troubleshooting steps and the issue persists, it’d be better to log a ticket, as we can see details on your Dropbox account this way and check what else may be happening. If you’d like us to look into this further, we’d be glad to log a ticket for you, too.
Also, thanks for posting on the forum, fefone!
It seems that your desktop app is running the beta app version, and not the stable one.
Can you please switch off the early releases via your web account, and then install the latest app version via this link?
Keep me posted for any updates.
- Is the Dropbox application "Up to date" and not still syncing?
--> YES - Are you running the latest version of the Dropbox application (current stable version is 159.4.5870)?
--> YES - Has everyone tried the steps in this thread?
--> YES tried ALL of them
But I still have dropbox context issue. Alternatively I use web version but it is EXTREAMLY INCONVENIENT.
- Is the Dropbox application "Up to date" and not still syncing?
Edition; Windows 11 Home
Version; 22H2
Install date; 2022/10/05
OS Build; 22621.675
Experience; Windows Feature Experience Pack 1000.22634.1000.0Opt-out from early release verion of dropbox in my profile menu. Re-installed the latest version of Dropbox desktop application.
NancyI just opened my preferences and early releases is already switched off. So not sure how I could have the Beta running. Maybe you released a beta into the wild?
I'll open a ticket... but please keep us all updated here.
Over the weekend, when I was away from my desk, I received emails saying that a ticket was opened, and then resolved. I see no ticket, no discussion, no updates, and have no resolution.
I just tried to right-click again on a Dropbox file in File Explorer - and there is no Dropbox context menu either on the first right-click or under Show More Options.
Just an update - this issue has yet to be resolved for me. Anyone else have resolution?
I still have the same issue on my Win11 Desktop/Laptops.(3PCs are all same situation)
- Megan
Hi mroman, how are you today?
I was able to locate your ticket number, and I saw that you responded there last night. I am assuming you were able to locate it then, right?
Also, onodanaoto, I just sent you an email too, so we can investigate on this. Thanks!
Hi there, a quick update.
When this problem occurred, I was traveling and on my laptop. My laptop is running Windows 11 22H2.
I am home now, and on my desktop again which I have not used for over 2 months from being away so the OS has not updated on the desktop. The desktop is running Windows 11 21H2 and the Dropbox context menus are showing and working on my desktop with this version if the Windows 11 OS.
Please note the two different versions of the OS.
Windows 11 22H2 (latest version) - Dropbox context menus DO NOT work
Windows 11 21H2 (older version) - Dropbox context menus DO work
Hello
My 2 PCs:
a) 22H2
b) 21H2
they both do not show the context menu.
LUNARWAVE so strange that it works for me but not for you.
My desktop was an upgrade from Windows 10 originally when the context menus were working so I do not know if upgrading to Windows 11 21H2 carried over from that.
I know that my laptop which came with Windows 11 originally and I was just letting the automatic updates roll through each time they were available was always problematic with the context menus.
- Megan
Hey LUNARWAVE & langshipley, thanks for updating this thread!
I can see that Nancy sent an email to both of you individually. Were you able to respond back to her?
