Forum Discussion

eli104's avatar
eli104
Explorer | Level 4
2 years ago

NO sync, cannot reinstall "Your computer is currently offline. Please check your network settings"

Dropbox for Windows (Win 10) did not launch this morning. One of several folders I need access to says it cannot be reached (others are fine).  I tried reinstalling the app, but an error message ...
desktop
Error Messages
Install
windows
eli104's avatar
eli104
Explorer | Level 4
2 years ago
I do have a VPN for my company (Watchguard), it's the same one I have been using for the past 12 years without issue. HOWEVER, Dropbox does not connect even when first booting into Windows, BEFORE I turn on the VPN!
eli104's avatar
eli104
Explorer | Level 4
2 years ago

Oh, and BTW... I also use the VPN on the MacOS side, with no problem! 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey eli104, thanks for the additional info.

     

    What exactly do you see when you hover over the Dropbox icon in your system tray?

    • eli104's avatar
      eli104
      Explorer | Level 4
      2 years ago

      Yeah... there is NO Dropbox icon. it was the first thing I looked for, and not seeing it, I went to launch the App (thinking it had not started and boot), but it would not boot or be found,. Which is why I tried to reinstall.

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hmm, thanks for the update, eli104.

         

        Can you run the offline installer of the Dropbox app and let us know if that works for you?

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