Forum Discussion

eli104's avatar
eli104
Explorer | Level 4
2 years ago

NO sync, cannot reinstall "Your computer is currently offline. Please check your network settings"

Dropbox for Windows (Win 10) did not launch this morning. One of several folders I need access to says it cannot be reached (others are fine).  I tried reinstalling the app, but an error message ...
desktop
Error Messages
Install
windows
eli104's avatar
eli104
Explorer | Level 4
2 years ago

Oh, and BTW... I also use the VPN on the MacOS side, with no problem! 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey eli104, thanks for the additional info.

 

What exactly do you see when you hover over the Dropbox icon in your system tray?

  • eli104's avatar
    eli104
    Explorer | Level 4
    2 years ago

    Yeah... there is NO Dropbox icon. it was the first thing I looked for, and not seeing it, I went to launch the App (thinking it had not started and boot), but it would not boot or be found,. Which is why I tried to reinstall.

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hmm, thanks for the update, eli104.

       

      Can you run the offline installer of the Dropbox app and let us know if that works for you?

      • eli104's avatar
        eli104
        Explorer | Level 4
        2 years ago
        Do you mean the full installer? That didn't work either. Gets all the way to the end and that's when the error message on my first post appears.

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