Forum Discussion

eli104's avatar
eli104
Explorer | Level 4
2 years ago

NO sync, cannot reinstall "Your computer is currently offline. Please check your network settings"

Dropbox for Windows (Win 10) did not launch this morning. One of several folders I need access to says it cannot be reached (others are fine).  I tried reinstalling the app, but an error message ...
desktop
Error Messages
Install
windows
eli104's avatar
eli104
Explorer | Level 4
2 years ago

Yeah... there is NO Dropbox icon. it was the first thing I looked for, and not seeing it, I went to launch the App (thinking it had not started and boot), but it would not boot or be found,. Which is why I tried to reinstall.

 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hmm, thanks for the update, eli104.

 

Can you run the offline installer of the Dropbox app and let us know if that works for you?

  • eli104's avatar
    eli104
    Explorer | Level 4
    2 years ago
    Do you mean the full installer? That didn't work either. Gets all the way to the end and that's when the error message on my first post appears.
    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey eli104, can you please also clarify if you're able to access your files from your Dropbox account online without issues?

       

      If so, then would it be OK if we reach out via email to have a further look internally at this point?

      • eli104's avatar
        eli104
        Explorer | Level 4
        2 years ago

        I have no issues connecting through the internet, using Google Chrome for Windows. And again, no problem using MacOS with the app installed.

        The issue is ONLY that I could not connect using the Windows app, have now uninstalled it, and cannot re-install the Windows app. (Though I have not booted the Windows OS today... but had rebooted multiple times yesterday to no avail.)

        I would be happy to connect by email or otherwise to get this fixed! 

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