Forum Discussion

eli104's avatar
eli104
Explorer | Level 4
2 years ago

NO sync, cannot reinstall "Your computer is currently offline. Please check your network settings"

Dropbox for Windows (Win 10) did not launch this morning. One of several folders I need access to says it cannot be reached (others are fine).  I tried reinstalling the app, but an error message ...
desktop
Error Messages
Install
windows
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hmm, thanks for the update, eli104.

 

Can you run the offline installer of the Dropbox app and let us know if that works for you?

eli104's avatar
eli104
Explorer | Level 4
2 years ago
Do you mean the full installer? That didn't work either. Gets all the way to the end and that's when the error message on my first post appears.
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey eli104, can you please also clarify if you're able to access your files from your Dropbox account online without issues?

     

    If so, then would it be OK if we reach out via email to have a further look internally at this point?

  • eli104's avatar
    eli104
    Explorer | Level 4
    2 years ago

    I have no issues connecting through the internet, using Google Chrome for Windows. And again, no problem using MacOS with the app installed.

    The issue is ONLY that I could not connect using the Windows app, have now uninstalled it, and cannot re-install the Windows app. (Though I have not booted the Windows OS today... but had rebooted multiple times yesterday to no avail.)

    I would be happy to connect by email or otherwise to get this fixed! 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi eli104, I just sent you an email! 

     

    I'll be happy to see you there. Thanks! 

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