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Forum Discussion
Solved
Offline folders switching to online-only after Dropbox for Windows update
After updating to 227.4.4774 on Windows 11 (update to Windows API style) my entire folder started to index/upload/download. Most icons have been stuck in sync for about 5 hours and opening files is t...
Update: it seems like syncing is finished. I still had a few subfolders set to cloud, but this may be because Unreal Engine was holding onto files that I was working in. Setting the root folder to Offline a second time seems to have worked.
So I think everything is working. As a side note, maybe the user should be asked if they want to keep offline files offline when this update hits them so they don't have to redownload everything.
You can mark this "solved." Thank you for the response.
Update: it seems like syncing is finished. I still had a few subfolders set to cloud, but this may be because Unreal Engine was holding onto files that I was working in. Setting the root folder to Offline a second time seems to have worked.
So I think everything is working. As a side note, maybe the user should be asked if they want to keep offline files offline when this update hits them so they don't have to redownload everything.
You can mark this "solved." Thank you for the response.
- Nancy
Dropbox Community Moderator
Happy to hear this, GabeA, and thanks for your feedback! I’ve passed it on to our team on your behalf.
For anything else, you can always give us a nudge.
Hi Nancy, this app update is mess. I have the same issue with Dropbox wanting to resync the entire content and all folders switching to available offline. It takes hours to reapply the settings and the desktop app is not very resposive so I have to apply the offline-only setting several times before it kicks in. 3 days later still 250k files to sync.
- Theresa
Community Manager
Hi GabeA and welcome to the Dropbox Community, it's great to have you here. I am glad to see youe issue has been resolved.
I’m Theresa 👩💻, one of the Community Managers here, and I’m usually buzzing around the forum to lend a hand or spark new discussions.Just wondering – are there any other Dropbox features or settings you’ve tweaked that made a big difference for you? Always love discovering fresh tips from our savvy members!
Catch you around,
T😺 (Dropbox Community Manager)
- Jay
Hi Peter7519, thanks for the info.
After the migration to the new Dropbox for Windows update, it can take a little time for the app to re-index and re-sync the files as needed.
As you have a lot of files in your Dropbox folder, this might take a little longer than expected, so I'd recommend to allow the computer to run and sync the files as needed. It would be better to not mark files as online-only or available offline, as this might lengthen the process.
