Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

matthewp's avatar
matthewp
Helpful | Level 6
3 years ago
Solved

Online-only and available offline file options do not appear

Hello I'm getting different online offline file options from other colleagues on a shared company account. I get the option to make a file offline, but then I'm unable to get an option to return fil...
desktop
Dropbox Pro
Mac
sync
  • matthewp's avatar
    matthewp
    3 years ago

    Thank you - I reinstalled and now have the options of online/offline for each file.
    I think I didn't click on the option for dropbox accessibility on the previous installation 🙂👍

matthewp's avatar
matthewp
Helpful | Level 6
3 years ago

Hi Rich 

Thanks for your reply, my operating system is Ventura 13.0 the dropbox version is v180.4.4912
Attached screen shots showing how my Sync preferences panel looks compared to my colleagues.
Mine is missing the 'storage of new files section'.

My Screen

Colleagues Screen

 
Also screenshots showing how I don't have the option of right clicking a file to turn back onto online only after activating 'make available online'

Before

 

After


Thanks 👍 

 




 

 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey matthewp, thanks for bringing this to our attention.

 

Are both yours and your colleague's computers linked to the same Dropbox account?

 

And what kind of Dropbox plan are you both on?

  • matthewp's avatar
    matthewp
    Helpful | Level 6
    3 years ago

    Hi Hannah - yes both mine and my colleagues are on a Dropbox Business Advanced Trial.
    Thanks Matt

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Thanks Matt! 

       

      I understand you're both on the same Dropbox Business Advanced trial team, but are both computers using the same Dropbox login/account?

      • matthewp's avatar
        matthewp
        Helpful | Level 6
        3 years ago

        Hi Hannah

         

        No myself and my colleagues are using different email logins.

         

        Thanks Matt

         

         

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!