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matthewp's avatar
matthewp
Helpful | Level 6
3 years ago
Solved

Online-only and available offline file options do not appear

Hello I'm getting different online offline file options from other colleagues on a shared company account. I get the option to make a file offline, but then I'm unable to get an option to return fil...
desktop
Dropbox Pro
Mac
sync
  • matthewp's avatar
    matthewp
    3 years ago

    Thank you - I reinstalled and now have the options of online/offline for each file.
    I think I didn't click on the option for dropbox accessibility on the previous installation 🙂👍

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Cheers!

 

And you mentioned that you're on v180.4.4912 of the Dropbox app; is your colleague on the same version too? 

matthewp's avatar
matthewp
Helpful | Level 6
3 years ago

Hi There - yes we are both on the same version Dropbox.

But I have noticed we are on slightly different OS - I'm on Ventura 13.0 but colleague is using 13.3.1

 

Could this be an issue?

  • Calvin2DBX's avatar
    Calvin2DBX
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi matthewp,

     

    Just looking to narrow down on this issue for you.

     

    Thanks for the heads up about the difference in the OS!

     

    I don't think it's the deciding factor here, but the latest version of the OS is recommended.

     

    In case any installer prompts were missed regards what it can do in Finder, you can get the full offline installer here:

    https://www.dropbox.com/downloading?plat=mac&type=full

     

    You can also manually check in case something was missed and might need to be allowed on the OS side.

     

    Let me know what you find!

    • matthewp's avatar
      matthewp
      Helpful | Level 6
      3 years ago

      Hi - Will re-installing remove any files I've already uploaded to dropbox?

      • Calvin2DBX's avatar
        Calvin2DBX
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi matthewp,

         

        No, not at all, re-running the installer won't affect any files already on Dropbox or in your Dropbox folder.

         

        Let me know what you find after with the options shown in the right click menu. Screenshots are always welcome!

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