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rfog's avatar
rfog
Collaborator | Level 9
11 months ago
Solved

Online-only not working in Surface Pro 11 (Snapdragon version)

Recently I went back to Dropbox having read that it now works with Snapdragon Windows versions, but currently I have a significant issue. 

I cannot have any online-only file in my SP11, thus I cannot have all Dropbox files in my device. 

I have this in the main DP screen:

Then I go to "Manage hard disk space", select folders and make online-only. In less than a second I get the message they are online-only, but they aren't. 

 

Any idea how to solve this? Thanks in advance.

desktop
File access
Storage space
windows
  • Neal's avatar
    Neal
    5 months ago

    Hi everyone! The issue has now been fixed. 

    If you haven't done so yet, please ensure that you're running the latest stable version available, and if the behavior persists for you, please report back so that we can log a help request for further review.

    Thanks for your patience while the team was looking into this!

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  • JAXSIMON's avatar
    JAXSIMON
    Explorer | Level 4
    9 months ago

    I would also be very interested in a solution. Thank you.

     

  • mirabelle's avatar
    mirabelle
    New member | Level 2
    8 months ago

    Has there been any updates so far? It has been so many months and more Dropbox users on ARM are facing this problem. 

     

  • Neal's avatar
    Neal
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Hi everyone! The issue has now been fixed. 

    If you haven't done so yet, please ensure that you're running the latest stable version available, and if the behavior persists for you, please report back so that we can log a help request for further review.

    Thanks for your patience while the team was looking into this!

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