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Forum Discussion
Solved
Opt out of File Provider doesn't work, and it keeps trying to update
Application Affected - Dropbox Desktop for Mac
Device - Macbook Air
Operating System/Browser (if using the web) - Mac OSx Tahoe 26.2
Dropbox App Version (if using the app) - whatever the latest version is on the website as this is a new install
Question or Issue
I'm very new with this, can anybody explain to me how I can beta build?
I can see that I have already posted this in my Follows section of My Settings of Dropbox Forum but when I click on the post I get an error message telling me that the post does not exist. I apologize for any duplicate posts.
I have a new Macbook Air so I started this Dropbox installation from scratch.
I made sure I still had an available device on my plan. I do.
I install Dropbox desktop for Mac from the Dropbox website.
I click the box ‘Save files as online only’
Underneath the Dropbox on File Provider header, I click the Opt Out box.
Click Done.
Within 30 minutes I get a pop up that shows 'Dropbox Update in Progress'.
I click the Learn More or Got It buttons – neither option stops the update
Within seconds the pop-up changes to Update Complete – here’s what changed
It forces me back into File Provider even though I have clearly opted out
I have followed the steps outlined on Dropbox website but I cannot stop my Mac from updating to File Provider - https://help.dropbox.com/installs/dropbox-for-macos-support
How do I get my Opt Out of File Provider to stick?
Hi MsDClark, prior to doing any deletion, please check that the Dropbox desktop application is linked to a normal Dropbox folder elsewhere on your machine in the preferences.
Once you're certain that it isn't linked to the CloudStorage folders, and you're certain that the files in CloudStorage are old and don't need to check them, you should be able to manually select the folder itself, (or the files within) and delete them from your machine.
26 Replies
I took all of those steps. Upon reinstalling I chose Opt Out of File Provider.
Thirty minutes later the same window pops up automatically updating me to File Provider.
- Hannah
Dropbox Community Moderator
Thanks for the update and screenshots, MsDClark.
Can you try these steps for an advanced reinstall of the Dropbox app to see if they help?
I am not marking this as solved as none of these steps apply nor correct my situation.
Since I don't get any error messages I believe my issues may be different. Please advise.
- Walter
No worries Techmom236 - we're always happy to help. Let us know if anything else comes up!
Yes, I think that may be the problem with Firefox. It's a new problem, so an update may have caused it. I cleared the cache for the past day but that didn't help. I can log in with a private window and using Chrome (always have at least one extra web browser available) works for today. I will experiment when I have more time. Again, thank you and the rest of the team.
- Walter
Glad to see we're getting there Techmom236 - as for the issue with your Firefox, I'd suggest clearing the browser's cache and/or try a private browsing window as well to see if the issue is somehow caused by a web extension or the likes.
Let us know how you get on!
I think File Provider is finally off! When I went to get the screenshot for the File Provider location, I got the error message below. Here are the other screen shots that you asked for. I also included the Dropbox Preferences screen as it now says that I am not eligible for File Provider. Whew! That fixes everything except not being able to log to the website with Firefox. That is still happening but this is enough for today! Thank you for your help.
- Walter
I see, thanks for the additional screenshots and info there Techmom236 - much appreciated.
Can you also send me a screenshot of the Dropbox desktop app's status as shown in your menu bar and another 2 screenshots showing the files in your Dropbox folders and their syncing icons?
