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rubendn's avatar
rubendn
Helpful | Level 5
2 months ago
Solved

"Pause Sync" does not automatically restart on my Windows device.

After the new app update, when I "Pause Sync" for 30 minutes or 1 Hour, it does not restart syncing after the selected time. It does say something like "File syncing and backups paused until 1:11 P...
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  • Neal's avatar
    Neal
    1 day ago

    Hi A M.13​,

    This was a known issue that our team was working on.

    They have since fixed the issue.

    Let me know if anything else pops up!

Homestar9's avatar
Homestar9
Helpful | Level 5
5 days ago

rubendn, did you ever get any help from Support to fix the issue? I'm also suffering from the bug.  I'm on version 239.4.8301 and also see that the pause feature doesn't respect the resume time. I have a theory that it might have something to do with timezones and Dropbox not respecting the current device's timezone.

rubendn's avatar
rubendn
Helpful | Level 5
5 days ago

It is still happening.  When I opened a ticket, their only suggestion was to uninstall and go back to a "stable" version.  I didn't want to go through that hassle so I'm just restarting manually.  It's been months so by now I'm sure one of those versions is now the stable version.

I'm not sure it it is the time zone because it has gone over 24 hours without automatically restarting.

I'm currently on version 240.3.8460

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 days ago

    Hey rubendn! I hope you're doing well.

    Keep in mind that the 240.3.8460 version is still a beta. Since you've already contacted our Support about this, I think it'd be best to continue troubleshooting with them for further assistance since they have all the available info regarding your case. 

    I'd personally suggest trying out the stable version so that we can rule out that the beta version of your app is not responsible for the issue that you have mentioned. However, if this isn't something that you'd want that's understandable. 

    Thanks a bunch!

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