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"Permission denied" error message on MacOS during the Dropbox app's startup.
Hi Jay. Here's my hyperlink message I received today July 2025 after updating everything according to the required protocols.
bn.BUILD_KEY: Dropbox
bn.VERSION: 227.4.4774
bn.constants.WINDOWS_SHELL_EXT_VERSION: 80
bn.is_frozen: True
machine_id: 4385b27c-635a-521b-9079-9425b53fb581
pid: 1413
ppid: 1
uid: 502
user_info: pwd.struct_passwd(pw_name='douglasnewell', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Douglas Newell', pw_dir='/Users/douglasnewell', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='douglasnewell', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Douglas Newell', pw_dir='/Users/douglasnewell', pw_shell='/bin/bash')
euid: 502
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'douglasnewell', '_xcsbuildagent', '_nsurlstoraged', '_serialnumberd', '_xcscredserver'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'douglasnewell', '_xcsbuildagent', '_nsurlstoraged', '_serialnumberd', '_xcscredserver'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/douglasnewell'
appdata: '/Users/douglasnewell/.dropbox/instance1'
real_path='/Users/douglasnewell/.dropbox/instance1'
mode=0o40700 uid=502 gid=80
parent mode=0o40700 uid=502 gid=20
dropbox_path: '/Users/douglasnewell/Desktop/Dropbox/Dropbox'
real_path='/Users/douglasnewell/Desktop/Dropbox/Dropbox'
mode=0o40700 uid=502 gid=80
parent mode=0o40755 uid=502 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/xs/f5s147qh8xj9180059bw86qr0000gp/T'
real_path='/private/var/folders/xs/f5s147qh8xj9180059bw86qr0000gp/T'
mode=0o40700 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
Traceback (most recent call last):
File "desktop/dropbox/fs_api/lifecycle.py", line 235, in client
File "desktop/dropbox/fs_api/lifecycle.py", line 283, in _create_thin_client
File "desktop/dropbox/fs_api/fs_api_adapter.py", line 50, in __init__
File "desktop/extensions/fs_api/fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__
fs_api_python.FsApiError: "Initializing fs api |>> Initializing platform |>> Opening worker root directory |>> open syscall |>> FSErrorCode::PermissionDenied"
The above exception was the direct cause of the following exception:
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 984, in wrapper
File "desktop/dropbox/client/main.py", line 7313, in finish_dropbox_boot
File "desktop/dropbox/client/message_queue.py", line 306, in _wrapped
File "desktop/dropbox/client/main.py", line 6700, in _init_components_for_account
File "desktop/dropbox/client/main.py", line 6621, in create_sync_engine
File "desktop/dropbox/sync_engine_boundary/factory.py", line 212, in make_sync_engine
File "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 243, in __init__
File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 300, in __init__
File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 242, in __init__
File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/functools.py", line 967, in __get__
File "desktop/dropbox/fs_api/lifecycle.py", line 259, in client
dropbox.fs_api.lifecycle.FsApiClientCreationException: "Initializing fs api |>> Initializing platform |>> Opening worker root directory |>> open syscall |>> FSErrorCode::PermissionDenied"
