Forum Discussion

Shmerl86's avatar
Shmerl86
Explorer | Level 3
3 years ago

Persistent update notification after upgrading to MacOS Ventura on M2 Pro MacBook Pro

I've recently upgraded my computer to a new MacBook Pro 16" with M2 Pro chip and MacOS Ventura.   Since making this upgrade, the Dropbox icon on my menu bar is constantly showing a red notification...
desktop
Mac
Shmerl86's avatar
Shmerl86
Explorer | Level 3
3 years ago

Hi Walter,

 

Thank you for your reply.

 

Here's a screenshot of the badge and notification I get in the app's menu bar icon:

 

And here's a screenshot of where the Dropbox is located - my Mac user folder:

 

 

 

 

 

I'm not sure what you mean by "the app's version". That doesn't show up on the menu bar icon. But I downloaded the installer from the dropbox website today (8th May 2023) so presumably it's the latest version.

 

Thank you again,

 

 

Amir

DustySway's avatar
DustySway
Explorer | Level 3
3 years ago

I'm seeing the exact same issue on a MacBook Pro 13" 2020 Intel system.  I can click on the notification for the update and it runs an update but then does nothing.  It's almost like Dropbox fired half their staff and is letting AI handle their support calls!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Shmerl86 & DustySway, thanks for letting us know! 

     

    Can I send you an email, in order for us to have a closer look into this? 

    • Shmerl86's avatar
      Shmerl86
      Explorer | Level 3
      3 years ago

      Hi Mega,

       

      Yes please.

       

      All the best,

       

      Amir

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi Shmerl86 & DustySway, I just sent you an email, I'll see you there!

         

    • DustySway's avatar
      DustySway
      Explorer | Level 3
      3 years ago
      Sure!

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