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MattyJake's avatar
MattyJake
Explorer | Level 3
2 years ago
Solved

Personal Dropbox Refuses to stay signed in on my Mac, while signed into another Enterprise account

I recently got a new Macbook and have both an enterprise and personal account, which have always been accessible in my finder.   For some reason, every time I try to log into my personal folder, ...
account access
desktop
Install
Mac
Setting up the apps
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    This issue has been fixed with the newest stable release 198 and beta release 199. Please update to the newest client build and let us know if you experience any further difficulties.

     

    Thanks,

    Ben

MattyJake's avatar
MattyJake
Explorer | Level 3
2 years ago

I already removed every device other than this computer and one other for the personall (and have not looked on that other machine if it's active b/c I rarely use it). So, it only is on 2 machines. Can't imagine that's the problem. I can contact support as well, but curious if you have any other ieas.

 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey MattyJake, sorry to jump in here. 

 

Say you restart your computer and then go to the "account" tab in your Dropbox app preferences, do you see that the app is linked to the Enterprise account?

 

Or does the app look completely unlinked from any account?

  • Wiebe's avatar
    Wiebe
    Explorer | Level 3
    2 years ago

    Same problem as MattyJake overhere. It seems only one of the accounts can be connected. When I try to connect the second one installation goes fine but after 30 seconds or so I am off line again. Might be because I updated recently to Sonoma 14? It has always worked fine and nothing has been changed on my side except the MacOS update.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Wiebe and marc_diederich, can you both send me the app version of the desktop app you’re running, as well as its current syncing status? 

       

      Are your Dropbox accounts properly linked on www.dropbox.com?

       

      Also, marc_diederich, did the issue start after a specific update on your device, as well?

      • marc_diederich's avatar
        marc_diederich
        Explorer | Level 3
        2 years ago

        Hello Nancy,

        My MacOS Dropbox App version is v197.4.7629.

        My Teams Dropbox account is signed in and synced.

        My linked personal Dropbox account is signed out and cannot be added.

        Both accounts are properly linked on the web and iOS devices.

        I did not update the MacOS system.

        The Dropbox app was updated when the problem occurred.

        Marc

         

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