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MattyJake's avatar
MattyJake
Explorer | Level 3
2 years ago
Solved

Personal Dropbox Refuses to stay signed in on my Mac, while signed into another Enterprise account

I recently got a new Macbook and have both an enterprise and personal account, which have always been accessible in my finder.   For some reason, every time I try to log into my personal folder, ...
account access
desktop
Install
Mac
Setting up the apps
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    This issue has been fixed with the newest stable release 198 and beta release 199. Please update to the newest client build and let us know if you experience any further difficulties.

     

    Thanks,

    Ben

marc_diederich's avatar
marc_diederich
Explorer | Level 3
2 years ago

Hello Nancy,

My MacOS Dropbox App version is v197.4.7629.

My Teams Dropbox account is signed in and synced.

My linked personal Dropbox account is signed out and cannot be added.

Both accounts are properly linked on the web and iOS devices.

I did not update the MacOS system.

The Dropbox app was updated when the problem occurred.

Marc

 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi marc_diederich, as you're experiencing this issue, please could you contact the support team directly for them to investigate this in more detail.

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