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andydavy's avatar
andydavy
Explorer | Level 3
3 years ago

Problem: Couldn't start Dropbox. This may be a temporary error. Please restart Dropbox.

I have just migrated to a MacBook Pro (Intel, 2019) and get the message above. Your help would be most appreciated. Notes: I have deleted and reinstalled Dropbox afresh (from the website) I have ...
desktop
Error Messages
Mac
Setting up the apps
andydavy's avatar
andydavy
Explorer | Level 3
3 years ago

Hi there, Hannah

 

It's Ventura OS 13.2.1

The other user has a different user profile/login, so I guess they're using the same Dropbox.app stored in Applications, just with more success than me!

Both of our accounts have been migrated into this MacBook, she from an old MacBook Air running Big Sur, me from this machine, running Ventura (via a Hard Disk copy, as this machine was wiped and a fresh OS installed yesterday).

 

Let me know what else would be helpful,

 

Andy

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey andydavy, sorry to jump in here, but would it be OK if we reached out via email to have a further look internally at this point? 

  • andydavy's avatar
    andydavy
    Explorer | Level 3
    3 years ago

    That would be fine.  I assume you already have my email.

     

    Andy

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Yes, no worries andydavy - I've just sent you an email to the email address that's connected with your profile here, on our Community. 

       

      Whenever you get the chance, please have a look at your inbox and we'll take it from there. 

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