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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Re: Dropbox File Provider does not work with Mac Sonoma. Syncing is stuck for hours.

Hey Alivia Z., I see, thanks for letting me know! 

 

May we reach out via email to have a further look internally?

 

5 Replies

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Alivia Z., before we go to ticket, could you try updating to the newest version of the Dropbox desktop application from this page?

  • Alivia Z.'s avatar
    Alivia Z.
    Explorer | Level 3
    2 years ago
    I can try that but will it create another indexing event? If so, I will not be able to do that until this evening.
    It’d be great if Dropbox could be more proactive about explaining the steps that will occur after your software is installed. For example: This update will require full indexing of your files. Then I can plan it into my day/week and not disrupt my workflow.
  • Alivia Z.'s avatar
    Alivia Z.
    Explorer | Level 3
    2 years ago

    No response to my question about indexing? 😞

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    It might require re-indexing to confirm that the files are still in the same place as last time, though it isn't possible to know given the current status of your files on your device. 

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