Re: Installation Failed Error Code 1073741795

Hello there! Not that I'm aware of. Could you perhaps give me an example of programs that might interfere?

At one point before attempting reinstalling, I temporarily disabled my anti-virus/anti-malware program, but even then the desktop app would not install and ended with the same error message previously mentioned.

Yes, I am on the Dropbox basic plan, and in devices I see my old phone (which I have now removed) and my current phone. Up until yesterday my computer was also connected and that is still not happening.

*Edited to add: I do see under "Connected Apps" my phone manufacturer (Samsung) and as far as I know, this was required on my old phone to connect to Dropbox, but I'm not sure it is required for my new phone. Is there somewhere I can find those permissions to check?*

I looked at the advanced reinstall instructions you linked to and I am not comfortable editing the registry on my computer. Also, since I uninstalled the desktop app, the linked Dropbox folder does not appear on my computer any longer. 

Do I have any next step?

• As you can see, I am subscribed to Dropbox's basic plan, and the devices section shows that I have both my old phone (which I have now removed), as well as my current device. The computer that I have connected to the internet previously was connected as well. However, that is not the case any longer.
• Which browser is used cleared all history and cache or unstalled the current browser and installed again restart computer then used dropbox and enjoyed! 
• if not working again then used another browser to start the dropbox and enjoyed.
•  

Hi, I'm not sure what you are saying or how it relates to my issue.

I have no trouble accessing the Dropbox website. I'm trying to reinstall the desktop app on my computer.

So are you saying my only option is to use the Dropbox website?

Thank you for jumping in, Walter. Yes, I still need help reinstalling Dropbox desktop on my Win10Pro PC.

I sent you an email follow up to your last reply, but it looks like that ticket was closed and no further reply can be made. Here is what I wrote: 

Walter

As a final note, I would just like to add that we have followed the advanced reinstall instructions a number of times, each time removing the related folders and cleaning up the registry and each time the reinstall ends in this same error message. We have tried installing while my computer anti-virus and anti-malware programs were disabled; we have tried while logged in to Dropbox and while not logged in; we have tried after disabling and uninstalling the OneDrive app (which I do not use), all without success.

I've been through a number of other forum posts that contain this error and none of them apparently have been resolved successfully, or at least not publicly. If anyone has had this issue and knows what 3rd party apps or hardware conflict prevents Dropbox from installing or has found a solution, I and other users would be truly grateful if you'd share. TIA

Hi JenTo, hope you’re doing well!

I went through your last posts, and l understand that your previous ticket was automatically closed after some time. 

In this case, would you like me to open a new one for you perhaps, and have a look into this? 

Let me know.

Dear Nancy, My previous Ticket was #15786755 and as a free Dropbox user, I appreciate your generous offer. That follow up ticket originally opened by Walter  also describes my steps following receiving the in-tray notice from Dropbox that I had 21 days to update the Dropbox app on my computer. Again, Win10Pro, 64-bit, v21H1 (soon v21H2)

However, if there is a solution to this error that goes beyond rotely performing (again and again) an advanced reinstall, or involves removing known conflicting software/hardware, please consider posting the solution publicly. There are a number of users here who would benefit from this information.

Thank you.

Hi Nancy Walter ,

Please post if this issue has been resolved.  @Walter seemed to identify an issue for my situation (ARM processor), but before I purchase a different computer with a different processor, I need to know that there is a solution to the problem.  The other threads seem to indicate that the error occurs on computers which do not have an ARM processor.

I have been a Dropbox Professional (paid subscription) for 10+ years and would like to continue using the program vs moving to another app.

So far, I have found three threads referencing the error code: 1073741795 and will be posting this comment on each.

As the original poster who started this thread on February 8th, I can share that this is not yet resolved and I'm currently being assisted by email. My desktop PC has an Intel i5-6500 processor and I'd been using the Dropbox desktop app without issue for at least 7 years if not longer, but was informed by app system tray notification that I had 21 days to update the app. That's when all this began.

I also looked through the other forum threads including one from another paid user account. As a paid user, I think you have access to direct support and can open a ticket. Good luck. I'm sure you'll get the help you need.

Hi JenTo ,

Please accept my apologies if I "highjacked" your original thread.  That was not my intent.🤗

My current (soon to be returned) new computer has a ARM processor, and that appears to be part of the issue, although your issue is important to me.  I will be purchasing a different computer, with an i7 processor and do not want to encounter this issue without a resolution.  

My previous computer was running Win7 (I know, I love legacy software), but the HD crashed in mid February. 😫😭 I was never notified by Dropbox of the need for an "update" and did not have issues using the Desktop version on my Dell Lattitude with the i7 processor.

Hopefully when there is resolution for this error, it will posted here for all to see.  

​Hey MRBUSBY no worries.  There are a number of users running into this error and hopefully whatever information we've provided Dropbox by email will help solve this issue.  I still suggest that you contact support directly if it's a part of your paid subscription. 

JenTo 

Nancy Walter 

Yes, noted with thanks.

I did contact Support.  Unfortunately, their response in the chat was to " ensure that SP1 for Win7 was downloaded " and that they could not help further with 3rd party apps or operating systems.  The Galaxy Book running Win11 ( a replacement for my Win7 computer which failed) has an ARM processor which does not work with Dropbox Desktop.

Walter helped in this forum by identifying the ARM processor.

I was hoping to see a resolution before I purchase a new computer with an i7 processor and running Win10 Pro or Win 11 Pro.

Unfortunately, Support won't help if there isn't a computer actively having a problem.  

I will continue to watch for additional posts/updates and hopefully a resolution here.  

Thanks for your response. Yes, I have tried the advance re-install, many times. I have tried many suggestions from the community with the same result. Same message as my first screen shot. i hope your problem is solved here https://www.dropboxforum.com/t5/forums/replypage/board-id/101001007/message-id/118833.