Re: The Dropbox right-click options are gone from my Mac's Finder.

Hi again, Birsay1! Just to make sure I haven’t misunderstood something, the Word document you mention above, are you able to open it normally on your computer, even though it’s 0 bytes? 

If you try to open other files that are currently 0 bytes on your device, what exactly do you see?

All the files open normally. Once they are opened, a preview appears, as well as the file size and all the other usual information.

Dropbox is working completely fine, as far as I can tell, except for what I've mentioned about its Finder integration.

Screen shots: Before and after opening a file and the appearance in the Finder.

Hey Birsay1, can you please try the following steps and let me know if this helps? 

-Click on the Dropbox icon from your Desktop and quit the application
-Open your Activity Monitor from your Mac Utilities folder
-Force quit out of the instances of the Dropbox application that are running by searching for "Dropbox" in the search bar, then clicking on the "x" force quit icon on the top left
-Re-start Dropbox from the applications folder by double clicking on the Dropbox application
-Click on the Apple icon in the top left of your screen
-Click on "force quit"
-Relaunch the finder

Hello and thank you.

I tried that exact sequence and got no change. Doing a search in the activity monitor after quitting Dropbox resulted in nothing found.

Thanks for trying that, Birsay1.

Can you also follow these steps and let me know if they help?

1. Click on the Apple logo located at the top-left of the screen.
2. Click on "System Preferences".
3. Click on "Extensions".
4. Click on "Finder Extensions".
5. Only leave the Dropbox Finder Integration ticked.
6. Once this is completed, "suggest" to close the window.
7. Click one more time on the Apple logo at the top-left of the screen.
8. Click on "Force Quit".
9. Look for Finder on the list.
10. Click on "Finder" then "Relaunch".

Thank you. My OS shows things a little different than your suggestion.

After leaving only Dropbox Finder Integration ticked, I'm not sure what you mean by "suggest" to close the window. Anyway, closing the System Settings window and relaunching the Finder results in no changes. This suggestion was given and tried earlier.

Hi Birsay1, could you attach a screenshot showing the Dropbox desktop application in the menu bar when you click the icon there?

Thank you. Sure, here it is.

Hey Birsay1!

My colleague, Nancy, suggested that you perform an advanced reinstall in her earlier response here. 

From our side, we want to exhaust all troubleshooting steps, and help you get to the bottom of this.

If you'd like to proceed, please ensure that OneDrive or any other third-party apps that might be interfering with Dropbox have been disabled while you follow the steps.

It's also important to keep in mind that even if we move our conversation to ticket, this route will most likely be unavoidable.

Okay, I  will give it a try. I'll need to set aside some time for it, so it may take me awhile to let you know the results. Thank you.

Sure thing Birsay1! 

Take as much time as you need, and let us know of the results! 🤓