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tpkelliher's avatar
tpkelliher
Helpful | Level 5
8 years ago
Solved

Received "Move your Dropbox folder to a supported location" email

To get around the recent glibc version requirement on a Red Hat Enterprise 7 system, I'm running the Dropbox client in a Docker container with the Dropbox and .dropbox folders mounted externally on an Ext4 filesystem on the RHEL7 host.  That's working fine currently.

Today I received an email from Dropbox informing me that I had to move my Dropbox folder being synched from the Docker container to an Ext4 filesystem by Nov. 7.  Given that my Dropbox folder is already on an Ext4 filesystem, will synching continue to work for me on/after Nov. 7?  I'm a bit perplexed as to why I received the email today.

Here are the relevant mount entries, as reported by the Docker container:

/dev/sda1 on /dbox/.dropbox type ext4 (rw,relatime,data=ordered)
/dev/sda1 on /dbox/Dropbox type ext4 (rw,relatime,data=ordered)

desktop
Linux
Setting up the apps
  • Jane's avatar
    Jane
    8 years ago
    Hey @tpkelliher, we recognize that our new system requirements will make it difficult to run the desktop application on Red Hat Enterprise Linux and its derivatives & we apologize for any inconveniences this may cause.
     
    Other than that, it's also possible to receive an email but not be impacted by the end of support event. We reached out to users who run Dropbox on unsupported operating systems or whose operating system report "unknown" Linux operating systems or versions. Please ensure all devices meet our new operating system requirements. 
     
    In other words, I understand that you’d like to act pro-actively, though if our system requirements are met, then Dropbox should continue working as expected. 
     
    Users who are unable to meet the new system requirements can still access their files through dropbox.com on a supported browser. In addition, they can use the Dropbox app on supported Linux, Windows, Mac, iOS, and Android devices. 
     
    In any event, as you’ve already reached out to us here, I’d like to re-assure you that this is a direct point of contact. If you have any follow-up questions, please do let me know here & I’ll make sure to get back in touch with you on my end. Thanks & enjoy the rest of your day until we talk again!

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  • jory's avatar
    jory
    New member | Level 2
    7 years ago

    So your files continue to sync, sign in to your Dropbox account and move Dropbox to a supported file system.

    Hey I just tried using the headless install inside an unbuntu docker image.

    It seems like I'm having the same issue. 

    I'm wondering how to resolve this.  Jane

  • KhaimovMR's avatar
    KhaimovMR
    Explorer | Level 4
    7 years ago

    The official support answered me that's my ecryptfs home directory has an unsupported file system. So that kind of file systems (that's actually a superstructures of the Ext4) aren't supported. Your docker container using such file system as well.
    I'm in a search now for a good google drive implementation for linux.

  • jory's avatar
    jory
    New member | Level 2
    7 years ago

    Please let me know if you anything 

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey there (jory), while we currently support Ubuntu 14.04 (or higher) & Fedora 21 (or higher), let me quickly rephrase that you’d need to locate Dropbox folder on an ext4-formatted hard drive or partition if you’d like to run the Dropbox app.
     
    From there, ecryptfs isn’t currently supported, but Dropbox will continue to sync with supported file systems that are encrypted via full disk encryption (e.g. LUKS). 
     
    That said, I’m wondering if the issue you’re facing pertains to your current configuration, so I’d appreciate it if you could elaborate a bit on your current setup. As an additional note, it would be worth mentioning that your device doesn’t meet the operating system requirements, you may still be able to use the Dropbox desktop application, but results may vary.
     
    I’ll be awaiting your next reply here, so as to further advise on the best next steps! 
  • johndvu's avatar
    johndvu
    New member | Level 2
    7 years ago

    Hello, 

    When dropbox will support zfs ? any plan for this ?

  • KhaimovMR's avatar
    KhaimovMR
    Explorer | Level 4
    7 years ago

     I'll try the full-disk LVM encryption in couple of days and will provide the results here.

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