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TechManager's avatar
TechManager
New member | Level 2
2 years ago

"Reconnecting to the Internet...This may take a moment" in desktop app

Uninstalled and reinstalled the application... Whitelisted everything as mentioned in this document: https://help.dropbox.com/security/official-domains   Still says: Reconnecting to the Interne...
desktop
Error Messages
Install
Setting up the apps
pcp812's avatar
pcp812
Explorer | Level 4
2 years ago

Yup, it's continuing again. Seems whenever I wake my computer from sleep, Dropbox has the "reconnecting to the internet" problem.

BenDBX's avatar
BenDBX
Icon for Community Manager rankCommunity Manager
2 years ago

Hi pcp812,

 

Since the root cause of this issue was addressed, the error message you're receiving is happening for a different reason. If you're still getting this error message, would you mind if we reached out to you via email?

 

Thanks,

Ben

  • pcp812's avatar
    pcp812
    Explorer | Level 4
    2 years ago

    Sorry for the late response, but yes, this issue keeps happening. It stopped for a while, and now it's back whenever I restart my computer or wake it from sleep. Yes, please reach out to me via email. 

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      I just sent you an email @pcp812, I'll see you there!

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