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Lilitt74's avatar
Lilitt74
Explorer | Level 4
2 months ago

I'm seeing a "Reconnecting to the internet, this may take a moment" error on my Windows 10 device.

Hello! Let me say right away that English is not my native language - sorry.

Recently (possibly coinciding with the replacement of the motherboard and processor with new, but identical one to one) - the Dropbox icon became gray and "Connecting..."

Windows 10 Pro (22H2, OS Build 19045.2604) Dropbox desktop app (version 220.4.4126) is giving me the "Reconnecting to the internet, this may take a moment" error message, but if you go to "View sync issues", there is a message "You have no sync issues".

I will say right away that I have read many messages on the forum, on the Internet and have done all possible and even impossible checks and actions, for example:

- deleting cookies and registry entries
- completely uninstalling the program and reinstalling it
- installing other (earlier) versions
- no VPN, no antivirus, firewall disabled
- ipconfig /flushdns, disable IPv6 and so on

At the same time, the page https://www.dropbox.com/home opens smoothly in the browser and there are no problems with the Internet at all and never have been.

Please help me solve my problem! Thanks in advance!

P.S. Please delete the duplicate topic: https://www.dropboxforum.com/discussions/Welcome/windows-10-reconnecting-to-the-internet-this-may-take-a-moment/827117/replies/827118

13 Replies

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Hey Lilitt74! Thanks for posting on our Community and great work on the troubleshooting steps. 

    After disabling your firewall, did you also restart your computer and the same issue persisted? 

    How about your current network? Are you connected to your home WiFi, or are you trying to access Dropbox by connecting to a corporate/school network? 

    Let me know more details and we’ll have a look.

  • Lilitt74's avatar
    Lilitt74
    Explorer | Level 4

    NancyThanks for the quick response!

    I am a system administrator, this computer is connected directly to the access switch. No firewalls were initially enabled on it and everything worked stably. Then at one point this error appeared. The computer has rebooted more than once, I have tried all the methods to solve this problem...

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff

      Thanks for clarifying that! Are you using any kind of proxy instead?

      • Lilitt74's avatar
        Lilitt74
        Explorer | Level 4

        No, I don't use a proxy. I also checked in the settings everywhere that the proxy is disabled.

  • TERRACE_87's avatar
    TERRACE_87
    Collaborator | Level 9

    This began happening to me today, randomly for no apparent reason.

  • SWLC's avatar
    SWLC
    New member | Level 2

    Nancy 
    I also have same problem. I found this problem at 20 min ago, today mornig. 

    I'm not using proxy, version is 221.3.5278(update now, but before update also didn't work) / Windows 10 Pro 22H2(19045.5608)

    And other condition is same as upper one. Please help me solve my problem!

  • Alulim's avatar
    Alulim
    New member | Level 2

    Same here. Everything is fine yesterday, but can't connect to server on my Win 11 PC.
    I check my dropbox mobile app, it's normal.

  • TERRACE_87's avatar
    TERRACE_87
    Collaborator | Level 9

    Mine is back to working properly. Not sure if it hits a bandwidth limit. I was syncing and download a lot of files yesterday.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff

      Hey everyone, thanks for letting us know and sorry to see that you're having this issue.

      Does it seem resolved for anyone else, other than TERRACE_87?

      If not, can you please make sure that you're using the stable version of the Dropbox application and not the beta one?

      To do so, please go to your account settings here and disable the "early releases'" option. 

      Then, simply reinstall the stable version of the app from this link.

      • Lilitt74's avatar
        Lilitt74
        Explorer | Level 4

        All this has already been done, and it is all described in the first post of the topic. The problem is not in this, unfortunately... (((