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lensilva's avatar
lensilva
Explorer | Level 4
9 years ago
Solved

Refreshing screen on Excel and Word - Windows 7

I recently started having a problem with Excel where frequent screen refresh (about every 4 seconds) was interfering with work. The same thing was happening in Word. After many hours of troubleshoo...
desktop
Uninstall
  • Ross_S's avatar
    Ross_S
    9 years ago

    Hi all,

     

     Many apologies as always for any delay in responding. We have some great engineers working on the Dropbox badge and one of them put together a fix that is included in this version:

     

    https://www.dropboxforum.com/t5/Desktop-client-builds/Beta-Build-34-3-18/m-p/238110/highlight/false#M4232

     

    Apologies for any inconvenience caused here. We're always keeping our eye out here, so as soon as we saw your reports, and the threads start to flair, we started investigating. The result of the investigation is a fix that is included in the above version.

     

    Many thanks all for your participation here in the community, you help us make a better product.

     

    Keep the ideas coming and keep highlighting anything you spot.

     

    Ross S.

     

     

     

     

DWMT's avatar
DWMT
Explorer | Level 3
9 years ago

Hi Ross,

 

Been there done that -- no other programs running, disabled antivirus, etc...

 

The "fix" is to disable the badge.  If we are quick enough at login time, we can get to the preferences and change the badge to never show.

 

The problem goes away but everyone loses something they used frequently.

Sanchez's avatar
Sanchez
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 years ago
Hi everyone, 

Would you mind taking a minute of your time to fill out a survey sharing your experience using our Dropbox Community? You can access the survey here: http://bit.ly/2lNKIxT

We sure do appreciate it! Thanks

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