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lensilva's avatar
lensilva
Explorer | Level 4
9 years ago
Solved

Refreshing screen on Excel and Word - Windows 7

I recently started having a problem with Excel where frequent screen refresh (about every 4 seconds) was interfering with work. The same thing was happening in Word. After many hours of troubleshoo...
desktop
Uninstall
  • Ross_S's avatar
    Ross_S
    9 years ago

    Hi all,

     

     Many apologies as always for any delay in responding. We have some great engineers working on the Dropbox badge and one of them put together a fix that is included in this version:

     

    https://www.dropboxforum.com/t5/Desktop-client-builds/Beta-Build-34-3-18/m-p/238110/highlight/false#M4232

     

    Apologies for any inconvenience caused here. We're always keeping our eye out here, so as soon as we saw your reports, and the threads start to flair, we started investigating. The result of the investigation is a fix that is included in the above version.

     

    Many thanks all for your participation here in the community, you help us make a better product.

     

    Keep the ideas coming and keep highlighting anything you spot.

     

    Ross S.

     

     

     

     

gregvydra's avatar
gregvydra
Helpful | Level 5
9 years ago

I found a workaround!

 

In Dropbox Preferences General,

 

Set Dropbox Badge to Never Show.

m7md78's avatar
m7md78
New member | Level 2
9 years ago

where i can found Dropbox Preferences badge in my computer?

windows 10

    • Littlelegs's avatar
      Littlelegs
      Explorer | Level 3
      8 years ago

      I Have been having problems with this for two weeks on all office products launching from Dropbox on my laptop only, turned off the shield and still had problems, switched the desktop dropbox off on the laptop and now everything works.

      Always been ok on my desktop?

       

      Not very good really, just paid for another year too, hopefull you can fix this.

       

      Laptop:

      Office 2016

      Windows 10

      Dropbox 45.4.92

       

      • Sanchez's avatar
        Sanchez
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        8 years ago
        Hey Littlelegs & EdgarSalgado, welcome to our community! 

        If you haven’t already done so, I suggest that you submit a support ticket so that our team can investigate further. By submitting a ticket, your issue gets account-specific troubleshooting by our agents, and if necessary, gets sent to our specialist teams for review. And, when there’s an update on an issue, or when it’s resolved, you are notified via email right away!
         
        Cheers

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