Forum Discussion

Architetto D.'s avatar
Architetto D.
Collaborator | Level 9
2 years ago

Slow app startup on macOS after updating Dropbox to File Provider

As title, Dropbox is very very slow starting up in macOS; the software loads but the icon is gray for at least 2-3 minute before being operative. This causes the entire macOS Finder to freeze util...
desktop
Mac
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Architetto D., thanks for messaging the Community!

 

Could you try reinstalling the app, without uninstalling it first, by using this link?

 

Keep me updated with any progress!

Architetto D.'s avatar
Architetto D.
Collaborator | Level 9
2 years ago

Hi Jay , thank you for your reply.

Did it and it's the same: it takes a long while for Dropbox to launch everything (connecting to Finder?)

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    What version of Mac OS are you running on your machine?

    • Architetto D.'s avatar
      Architetto D.
      Collaborator | Level 9
      2 years ago
      macOS 14.4, but this issue started long before, for sure as soon as Dropbox released the new File Provider update
      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        How many files do you have on your Dropbox account approximately?

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