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bwhight's avatar
bwhight
Helpful | Level 5
9 years ago
Solved

Smart Sync - Windows Explorer Search Not Working

I am testing Smart Sync for our team.  All fine but when files are 'Online Only', Windows Explorer search can't fined them.  I have tried a few PCs in our team and all have the same problem, so I dont think it is an individual PC issue.  We are all running Windows 10.  Any ideas?

desktop
Setting up the apps
  • Lucio's avatar
    Lucio
    8 years ago

    The Windows search functionality, that allows finding files set to online-only through the Smart Sync feature, is now available on computers with versions of Windows 8 and above, starting with the beta version 60.3 of the Dropbox desktop application that you can find here.

    When this is available in the stable version 60.4 next week, your computer should automatically update and receive the fix.

    Thanks to all that reported this and we appreciate your patience on this matter.

    Happy syncing!

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  • kashmir8's avatar
    kashmir8
    New member | Level 2
    8 years ago

    Sometimes Windows 10 users face an error when Windows 10 Search Not Working and this is the very frustrating situation for the users and they want to fix that issue as soon as possible. A site https://appuals.com/fix-windows-10-search-not-working/ helped me to acknowledge some solutions to fix this error. Here are some possible solution of this issue.

    1- Restart your Windows 10: Simply restart your Windows 10. I mean just restart your PC when your Search Not Working. Most of the times just restarting the system fix this issue.

    2- Check Windows Search service: Write services.msc and Enter OK > Click on Windows Search service > Click on Properties to configure startup type > click Automatic and then click Start > Click Apply and then OK > Restart your PC.

    3- Turn off Cortana and Search: Go to the Task Manager > Click More details > Under Processes tab > select process named Cortana > Right click on Cortana > click End task > Right click on Search > click End task

  • localonly's avatar
    localonly
    Explorer | Level 4
    8 years ago

    When smart-sync'ed we can search and find folders in Windows 10, but filenames are not being returned.

    We are getting no results for (confirmed that they exist) filenames.

    Making files Local allows them to show up in search results.

    Is this the expected behaviour for smart-sync - only able to search for folder names, and not file names?

  • my_name_is_'s avatar
    my_name_is_
    New member | Level 2
    8 years ago

    Hello, I have a new W10/64 PC where explorer cannot index any 'Smart Sync' files that I have not yet opened.  I can find Dropbox files that I have opened only. I can find everything in my local filesystem just fine.  I have rebuilt the search index in windows without success.  I have reinstalled Dropbox to the latest version, also without success.  This is a problem for me at my new job, where I cannot always guess where to find the files I need.  My colleagues are not having this problem; however, I cannot confirm 100% as they are certainly searching for files they have already opened when I am asking.

    In case it matters: the PC is an IBM ThinkPad X280

  • Lucio's avatar
    Lucio
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago

    We recently started rolling out a new beta that we believe will improve the behavior of searching for online-only files on Windows.

    Feel free to install it from here, and let us know if this is the case for you.

    As mentioned before, this will also be rolled out in a stable version soon.

    Thanks to everyone that reported this again!

  • SteveWeston's avatar
    SteveWeston
    Helpful | Level 6
    8 years ago

    It works! It finally works!!  Thank you

     

    This thread is closed due to inactivity. Please feel free to create a new topic here. 

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