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awitzburg's avatar
awitzburg
New member | Level 2
7 years ago
Solved

Smart Sync error - "There was an error opening this document"

I can access files on dropbox website, however on all computers utilizing smartsync, every time you try and open a file from the dropbox folder, it says "There was an error opening this doucment. The...
desktop
Error Messages
Setting up the apps
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago
Thanks for the reports, I’ve forwarded this info to our team to conduct an investigation on it as we speak.
 
I’ll update you here when I receive an update on this matter.
Alexis G.1's avatar
Alexis G.1
Icon for Super User rankSuper User
7 years ago
Jay wrote:
Thanks for the reports, I’ve forwarded this info to our team to conduct an investigation on it as we speak.
 
I’ll update you here when I receive an update on this matter.

Has this been escalated as level3 incident? This is a Global Wide issue. Apparently is related with a MS Update but is affecting lot of users with SmartSync.

I received a call from another 3 clients with the same issue. We already try disabling AV/Antimalware, same issue.

The only workaround is to right click and select the Smartsync / Local option so the users can download files/folders locally but this can be used only on temporary basis.

  • Andrew K.45's avatar
    Andrew K.45
    New member | Level 2
    7 years ago

    I second the necessity of escalation, our phones are blowing up with Dropbox issues.   

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      7 years ago
      To keep you all posted, our engineers are aware of this issue and are working on a fix.
       
      Will let you know more when I know more.
      • Glenn P.3's avatar
        Glenn P.3
        New member | Level 2
        7 years ago

        Same issue.

        "Files cannot be accessed by the system"

         

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