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Forum Discussion

awitzburg's avatar
awitzburg
New member | Level 2
7 years ago
Solved

Smart Sync error - "There was an error opening this document"

I can access files on dropbox website, however on all computers utilizing smartsync, every time you try and open a file from the dropbox folder, it says "There was an error opening this doucment. The...
desktop
Error Messages
Setting up the apps
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago
To keep you all posted, our engineers are aware of this issue and are working on a fix.
 
Will let you know more when I know more.
WoundingPhantom's avatar
WoundingPhantom
Explorer | Level 4
7 years ago

Issue doesn't present on a machine with the 62.4.103 Desktop client with MS update KB4471324 installed

  • Alexis G.1's avatar
    Alexis G.1
    Icon for Super User rankSuper User
    7 years ago
    I'm not near a PC now. Is 62.4.103 the last client or an old version?
    • WoundingPhantom's avatar
      WoundingPhantom
      Explorer | Level 4
      7 years ago

      older current is 63.4.102.0

       

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