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Smart Sync error - "There was an error opening this document"
I can access files on dropbox website, however on all computers utilizing smartsync, every time you try and open a file from the dropbox folder, it says "There was an error opening this doucment. The...
Hello everyone! Thank you for raising this issue. We believe that we have identified and fixed the root cause.
You can find a new stable build that addresses this issue here: https://www.dropboxforum.com/t5/Desktop-client-builds/Stable-Build-63-4-107/m-p/317555#M5151
Desktop clients will also be auto-updating to the fixed build.
Jay
Dropbox Community Moderator
Dropbox Community ModeratorMarking files as local is working and it does occured on all files when it is marked on online-only.
On the website preview is working without any issues. after quitting dropbox desktop and marked them on local before closing the app, it is working
let me know what we can do to resolve this.
Alexis G.1Super User
DavidENG wrote:
Marking files as local is working and it does occured on all files when it is marked on online-only.
On the website preview is working without any issues. after quitting dropbox desktop and marked them on local before closing the app, it is working
let me know what we can do to resolve this.
If you can access the files via Dropbox website, or if you can access the files when you mark the files as LOCAL (not online only) ... then the fix is to download and install this Dropbox version:
Link -> https://www.dropboxforum.com/t5/Desktop-client-builds/Stable-Build-63-4-107/m-p/317555#M5151
Install, restart and done.
