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Smart Sync error - "There was an error opening this document"
I can access files on dropbox website, however on all computers utilizing smartsync, every time you try and open a file from the dropbox folder, it says "There was an error opening this doucment. The file cannot be accessed by the system."
I have already tried uninstalling and reinstalling dropbox and the same issue persisted. Same issue accross all computers in my office.
Hello everyone! Thank you for raising this issue. We believe that we have identified and fixed the root cause.
You can find a new stable build that addresses this issue here: https://www.dropboxforum.com/t5/Desktop-client-builds/Stable-Build-63-4-107/m-p/317555#M5151
Desktop clients will also be auto-updating to the fixed build.
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- I have same issue, please let us know if this is solved and how. Thank you !
- Jay
Dropbox Community Moderator
We are experiencing the same issue with online only files not automatically opening when selected. We are an architectural firm and rely on dropbox heavily. Having to change each working file to local first before opening is becoming annoying.
Alexis G.1Super User
OasisArch wrote:
We are experiencing the same issue with online only files not automatically opening when selected. We are an architectural firm and rely on dropbox heavily. Having to change each working file to local first before opening is becoming annoying.
as a workaround, don't change the smartsync setting for a file but for a folder. if you are working with an specific folder, setup the folder as Smartsync/Local so all folder content is downloaded.
First time I see this issue with smartsync. Anyone knows the KB number of the MS update who break Dropbox smartsync feature?
KB4471324 on our Windows 10 machines
I'm having the same issue. please notify when resolved.
Same issue.
"Files cannot be accessed by the system"
- Why is this marked as solved when it's still not working?
- Solved? You mean broken right?
Add me to the list. Just had a failed hard drive the other day and discovered Smart Sync around the same time, moved my DropBox folder to a drive that cannot hold all my files when set to local. Now I can't access my files except piecemeal. This is a major issue.
