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awitzburg's avatar
awitzburg
New member | Level 2
7 years ago
Solved

Smart Sync error - "There was an error opening this document"

I can access files on dropbox website, however on all computers utilizing smartsync, every time you try and open a file from the dropbox folder, it says "There was an error opening this doucment. The file cannot be accessed by the system."

I have already tried uninstalling and reinstalling dropbox and the same issue persisted. Same issue accross all computers in my office. 

desktop
Error Messages
Setting up the apps

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  • greentickback's avatar
    greentickback
    Helpful | Level 5
    7 years ago

    Lol status page says All Systems Operational

    Yeah....nah.

  • Alexis G.1's avatar
    Alexis G.1
    Icon for Super User rankSuper User
    7 years ago
    StPatty33 wrote:

    Add me to the list. Just had a failed hard drive the other day and discovered Smart Sync around the same time, moved my DropBox folder to a drive that cannot hold all my files when set to local. Now I can't access my files except piecemeal. This is a major issue.

    I agree this is a major issue. Don't know why Dropbox don't pusblish a bulletin or share an status page or something. Our phones don't stop ringing!

  • Alexis G.1's avatar
    Alexis G.1
    Icon for Super User rankSuper User
    7 years ago

    MS update KB4471324 updates Windows Kernel, Windows Storage and Filesystems & Windows auth. This update destroy smartsync operations. This is a major issue.

  • Tarakiwi's avatar
    Tarakiwi
    Explorer | Level 4
    7 years ago

    I am having exactly the same issue.  Please advise me when it is fixed!

     

  • WoundingPhantom's avatar
    WoundingPhantom
    Explorer | Level 4
    7 years ago

    Issue doesn't present on a machine with the 62.4.103 Desktop client with MS update KB4471324 installed

  • Alexis G.1's avatar
    Alexis G.1
    Icon for Super User rankSuper User
    7 years ago
    I'm not near a PC now. Is 62.4.103 the last client or an old version?

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